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Does User-Centered Design (UCD) matter? perspectives of Malaysian IT organizations

In the field of Human-Computer Interaction (HCI), user needs are recognized to be the most crucial component in designing towards usability, hence user experience (UX). This paper explores the most valued component at the earliest phases of design and appreciation of end users among information te...

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Main Authors: Hussein, Idyawati, Mahmud, Murni, Md Tap, Abu Osman, Laura, Jack
Format: Article
Language:English
Published: Faculty of Computing, Universiti Teknologi Malaysia 2013
Subjects:
Q350 Information theory
Online Access:http://irep.iium.edu.my/32927/1/Idya_Murni_AOMT_Journal_IJIDM_1%281%29_2013_..pdf
http://irep.iium.edu.my/32927/
http://ijidm.org/wp-content/uploads/2013-1-1-11-idyawati.pdf
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spelling my.iium.irep.329272013-11-22T07:51:30Z http://irep.iium.edu.my/32927/ Does User-Centered Design (UCD) matter? perspectives of Malaysian IT organizations Hussein, Idyawati Mahmud, Murni Md Tap, Abu Osman Laura, Jack Q350 Information theory In the field of Human-Computer Interaction (HCI), user needs are recognized to be the most crucial component in designing towards usability, hence user experience (UX). This paper explores the most valued component at the earliest phases of design and appreciation of end users among information technology (IT) personnel with different roles at organisations in Malaysia. The organisations are divided into three (3) categories; government agencies, government-link company (GLC), private company. Eighty four (84) personnel are surveyed using a semi-structured questionnaire. The study investigates the gap of awareness in User-Centered Design (UCD) and most important values during IT development process in the organisations. The result points that little evidence is available on the level of user involvement during the design process even thou many respondents believe that user should be the centre of the design process. There is a gap in the International usability standards currently embedded at the national and organisational level at all organisations. Faculty of Computing, Universiti Teknologi Malaysia 2013 Article REM application/pdf en http://irep.iium.edu.my/32927/1/Idya_Murni_AOMT_Journal_IJIDM_1%281%29_2013_..pdf Hussein, Idyawati and Mahmud, Murni and Md Tap, Abu Osman and Laura, Jack (2013) Does User-Centered Design (UCD) matter? perspectives of Malaysian IT organizations. International Journal of Interactive Digital Media, 1 (1). pp. 71-78. ISSN 2289-4101 (O), 2289-4098 (P) http://ijidm.org/wp-content/uploads/2013-1-1-11-idyawati.pdf
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
topic Q350 Information theory
spellingShingle Q350 Information theory
Hussein, Idyawati
Mahmud, Murni
Md Tap, Abu Osman
Laura, Jack
Does User-Centered Design (UCD) matter? perspectives of Malaysian IT organizations
description In the field of Human-Computer Interaction (HCI), user needs are recognized to be the most crucial component in designing towards usability, hence user experience (UX). This paper explores the most valued component at the earliest phases of design and appreciation of end users among information technology (IT) personnel with different roles at organisations in Malaysia. The organisations are divided into three (3) categories; government agencies, government-link company (GLC), private company. Eighty four (84) personnel are surveyed using a semi-structured questionnaire. The study investigates the gap of awareness in User-Centered Design (UCD) and most important values during IT development process in the organisations. The result points that little evidence is available on the level of user involvement during the design process even thou many respondents believe that user should be the centre of the design process. There is a gap in the International usability standards currently embedded at the national and organisational level at all organisations.
format Article
author Hussein, Idyawati
Mahmud, Murni
Md Tap, Abu Osman
Laura, Jack
author_facet Hussein, Idyawati
Mahmud, Murni
Md Tap, Abu Osman
Laura, Jack
author_sort Hussein, Idyawati
title Does User-Centered Design (UCD) matter? perspectives of Malaysian IT organizations
title_short Does User-Centered Design (UCD) matter? perspectives of Malaysian IT organizations
title_full Does User-Centered Design (UCD) matter? perspectives of Malaysian IT organizations
title_fullStr Does User-Centered Design (UCD) matter? perspectives of Malaysian IT organizations
title_full_unstemmed Does User-Centered Design (UCD) matter? perspectives of Malaysian IT organizations
title_sort does user-centered design (ucd) matter? perspectives of malaysian it organizations
publisher Faculty of Computing, Universiti Teknologi Malaysia
publishDate 2013
url http://irep.iium.edu.my/32927/1/Idya_Murni_AOMT_Journal_IJIDM_1%281%29_2013_..pdf
http://irep.iium.edu.my/32927/
http://ijidm.org/wp-content/uploads/2013-1-1-11-idyawati.pdf
_version_ 1643610330590347264
score 13.211869

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