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Assessing government to business services performance: the role of human and organizational factors

In an attempt to deliver better service performance to businesses and improve the interactions, many public organizations have transformed their business activities by adopting information systems. The reformations of the government-to-business have led to the evaluation of the system service perfor...

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Main Authors: Hussin, Husnayati, Kassim, Erne Suzila
Format: Conference or Workshop Item
Language:English
Published: 2010
Subjects:
T Technology (General)
Online Access:http://irep.iium.edu.my/2948/1/PACIS2010-finalVer.pdf
http://irep.iium.edu.my/2948/
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spelling my.iium.irep.29482011-12-01T07:04:15Z http://irep.iium.edu.my/2948/ Assessing government to business services performance: the role of human and organizational factors Hussin, Husnayati Kassim, Erne Suzila T Technology (General) In an attempt to deliver better service performance to businesses and improve the interactions, many public organizations have transformed their business activities by adopting information systems. The reformations of the government-to-business have led to the evaluation of the system service performance and investigation of the factors that shape the success of the IS implementation. Hence, the purpose of the study is to assess the government-to-business service performance and explore the human and organizational factors that influence the success. The findings indicate top management support, facilitating condition, user skills and attitude play a major role in influencing the government-to-business system usage among government agencies. In addition, use of IS in the interaction between government and business has significant influence on the service performance, measured as transparency, service quality and information quality. The findings provide a new perspective for public agencies in their future e-government implementation. 2010 Conference or Workshop Item REM application/pdf en http://irep.iium.edu.my/2948/1/PACIS2010-finalVer.pdf Hussin, Husnayati and Kassim, Erne Suzila (2010) Assessing government to business services performance: the role of human and organizational factors. In: 14th Pacific Asia Conference on Information Systems (PACIS2010), 9 - 12 July, 2010, Taiwan.
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
topic T Technology (General)
spellingShingle T Technology (General)
Hussin, Husnayati
Kassim, Erne Suzila
Assessing government to business services performance: the role of human and organizational factors
description In an attempt to deliver better service performance to businesses and improve the interactions, many public organizations have transformed their business activities by adopting information systems. The reformations of the government-to-business have led to the evaluation of the system service performance and investigation of the factors that shape the success of the IS implementation. Hence, the purpose of the study is to assess the government-to-business service performance and explore the human and organizational factors that influence the success. The findings indicate top management support, facilitating condition, user skills and attitude play a major role in influencing the government-to-business system usage among government agencies. In addition, use of IS in the interaction between government and business has significant influence on the service performance, measured as transparency, service quality and information quality. The findings provide a new perspective for public agencies in their future e-government implementation.
format Conference or Workshop Item
author Hussin, Husnayati
Kassim, Erne Suzila
author_facet Hussin, Husnayati
Kassim, Erne Suzila
author_sort Hussin, Husnayati
title Assessing government to business services performance: the role of human and organizational factors
title_short Assessing government to business services performance: the role of human and organizational factors
title_full Assessing government to business services performance: the role of human and organizational factors
title_fullStr Assessing government to business services performance: the role of human and organizational factors
title_full_unstemmed Assessing government to business services performance: the role of human and organizational factors
title_sort assessing government to business services performance: the role of human and organizational factors
publishDate 2010
url http://irep.iium.edu.my/2948/1/PACIS2010-finalVer.pdf
http://irep.iium.edu.my/2948/
_version_ 1643605053774233600
score 13.211869

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