Customer satisfaction and switching behavior in Islamic banking: evidence from Indonesia
This study is aimed at investigating the dimensions of customer satisfaction in Indonesia Islamic banking industry and how those dimensions could affect the customers’ switching behavior. Data collection is done by using self administered questionnaire and involves as many as 732 Islamic bank custom...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
IIU Press and Research Centre, A.C.
2012
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/26365/1/SSc_Article7.pdf http://irep.iium.edu.my/26365/ http://www.iiuedu.eu/press/journals/sds.html |
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