Roles of service quality and religiosity in determining customers’ retention in Islamic banks: empirical evidence from southwestern Afghanistan
To retain customers, a high level of service quality is an essential factor in the banking industry. In contrast to the previous government, Afghans are now more driven to follow religion in their daily lives following the Taliban’s 2021 August 15 takeover in the country,while questions about the...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English English |
| Published: |
Research Center for Islamic Economics (IKAM), Turkiye
2024
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/116841/1/2004%20TUJISE%20Ziarmal%20Service%20Quality.pdf http://irep.iium.edu.my/116841/7/Roles%20Of%20Service%20Quality%20And%20Religiosity%20in%20Determining%20Customers%27%20Retention%20In%20Islamic%20Banks_%20Empirical%20Evidence%20From%20Southwestern%20Afghanistan-Web%20of%20Science%20Core%20Collection.pdf http://irep.iium.edu.my/116841/ https://tujise.org/issues/11-2/a4134 |
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http://irep.iium.edu.my/116841/1/2004%20TUJISE%20Ziarmal%20Service%20Quality.pdfhttp://irep.iium.edu.my/116841/7/Roles%20Of%20Service%20Quality%20And%20Religiosity%20in%20Determining%20Customers%27%20Retention%20In%20Islamic%20Banks_%20Empirical%20Evidence%20From%20Southwestern%20Afghanistan-Web%20of%20Science%20Core%20Collection.pdf
http://irep.iium.edu.my/116841/
https://tujise.org/issues/11-2/a4134