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Emotional and spiritual quotient for sustainable education’s service quality

A sustainable ecosystem of universities needs to show outstanding performance in the areas of employability, institutional social responsibility, and creative and performing arts. Thus, this study determined the influential role of emotional quotient (EQ) and spiritual quotient (SQ) on the lecturer...

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Main Authors: Saad, Mazni, Ahmad Shah, Norliana, Supian, Kamisah, Abdul Rani, Anita, Abidin, Imaduddin
Format: Article
Language:English
English
Published: Institute of Advance Engineering and Science (IAES) 2023
Subjects:
LB2300 Higher Education
Online Access:http://irep.iium.edu.my/107613/13/107613_Emotional%20and%20spiritual%20quotient%20for%20sustainable%20education%E2%80%99s%20service%20quality.pdf
http://irep.iium.edu.my/107613/19/107613_Emotional%20and%20spiritual%20quotient%20for%20sustainable%20education%E2%80%99s%20service%20quality_SCOPUS.pdf
http://irep.iium.edu.my/107613/
https://ijere.iaescore.com/index.php/IJERE/issue/view/577
http://doi.org/10.11591/ijere.v12i4.25434
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spelling my.iium.irep.1076132023-11-06T02:05:14Z http://irep.iium.edu.my/107613/ Emotional and spiritual quotient for sustainable education’s service quality Saad, Mazni Ahmad Shah, Norliana Supian, Kamisah Abdul Rani, Anita Abidin, Imaduddin LB2300 Higher Education A sustainable ecosystem of universities needs to show outstanding performance in the areas of employability, institutional social responsibility, and creative and performing arts. Thus, this study determined the influential role of emotional quotient (EQ) and spiritual quotient (SQ) on the lecturers’ excellence service quality (ESQ), which eventually led to effective classroom teaching. The data of 127 respondents were analyzed using the structural equation model with partial least square. The results confirmed that both types of quotients positively influence the lecturers’ teaching progression at the university. EQ and SQ have the encouraging power to motivate the academicians for the best service to the university through a quality learning experience. It can be concise that institutions that practice EQ and SQ values can perform better and blend a harmonious working spirit and tandem with the university’s growth. Support for sustainable development goal (SDG-4) via EQ and SQ is now required in humanizing education to ensure academicians’ competency and well-being, particularly in the aftermath of the Corona Virus Disease-19 disruption. Policymakers in the university should now capitalize the intelligence through professional initiatives. This study could have been better with a bigger sample size, but the investigation had limited access due to the university's policy on privacy. Institute of Advance Engineering and Science (IAES) 2023-12 Article PeerReviewed application/pdf en http://irep.iium.edu.my/107613/13/107613_Emotional%20and%20spiritual%20quotient%20for%20sustainable%20education%E2%80%99s%20service%20quality.pdf application/pdf en http://irep.iium.edu.my/107613/19/107613_Emotional%20and%20spiritual%20quotient%20for%20sustainable%20education%E2%80%99s%20service%20quality_SCOPUS.pdf Saad, Mazni and Ahmad Shah, Norliana and Supian, Kamisah and Abdul Rani, Anita and Abidin, Imaduddin (2023) Emotional and spiritual quotient for sustainable education’s service quality. International Journal of Evaluation and Research in Education (IJERE), 12 (4). pp. 1781-1790. ISSN 2252-8822 E-ISSN 2620-5440 https://ijere.iaescore.com/index.php/IJERE/issue/view/577 http://doi.org/10.11591/ijere.v12i4.25434
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
English
topic LB2300 Higher Education
spellingShingle LB2300 Higher Education
Saad, Mazni
Ahmad Shah, Norliana
Supian, Kamisah
Abdul Rani, Anita
Abidin, Imaduddin
Emotional and spiritual quotient for sustainable education’s service quality
description A sustainable ecosystem of universities needs to show outstanding performance in the areas of employability, institutional social responsibility, and creative and performing arts. Thus, this study determined the influential role of emotional quotient (EQ) and spiritual quotient (SQ) on the lecturers’ excellence service quality (ESQ), which eventually led to effective classroom teaching. The data of 127 respondents were analyzed using the structural equation model with partial least square. The results confirmed that both types of quotients positively influence the lecturers’ teaching progression at the university. EQ and SQ have the encouraging power to motivate the academicians for the best service to the university through a quality learning experience. It can be concise that institutions that practice EQ and SQ values can perform better and blend a harmonious working spirit and tandem with the university’s growth. Support for sustainable development goal (SDG-4) via EQ and SQ is now required in humanizing education to ensure academicians’ competency and well-being, particularly in the aftermath of the Corona Virus Disease-19 disruption. Policymakers in the university should now capitalize the intelligence through professional initiatives. This study could have been better with a bigger sample size, but the investigation had limited access due to the university's policy on privacy.
format Article
author Saad, Mazni
Ahmad Shah, Norliana
Supian, Kamisah
Abdul Rani, Anita
Abidin, Imaduddin
author_facet Saad, Mazni
Ahmad Shah, Norliana
Supian, Kamisah
Abdul Rani, Anita
Abidin, Imaduddin
author_sort Saad, Mazni
title Emotional and spiritual quotient for sustainable education’s service quality
title_short Emotional and spiritual quotient for sustainable education’s service quality
title_full Emotional and spiritual quotient for sustainable education’s service quality
title_fullStr Emotional and spiritual quotient for sustainable education’s service quality
title_full_unstemmed Emotional and spiritual quotient for sustainable education’s service quality
title_sort emotional and spiritual quotient for sustainable education’s service quality
publisher Institute of Advance Engineering and Science (IAES)
publishDate 2023
url http://irep.iium.edu.my/107613/13/107613_Emotional%20and%20spiritual%20quotient%20for%20sustainable%20education%E2%80%99s%20service%20quality.pdf
http://irep.iium.edu.my/107613/19/107613_Emotional%20and%20spiritual%20quotient%20for%20sustainable%20education%E2%80%99s%20service%20quality_SCOPUS.pdf
http://irep.iium.edu.my/107613/
https://ijere.iaescore.com/index.php/IJERE/issue/view/577
http://doi.org/10.11591/ijere.v12i4.25434
_version_ 1781777407961726976
score 13.211869

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