Staff View: Effects of poor communication in the construction industry in Klang valley, Malaysia

Effects of poor communication in the construction industry in Klang valley, Malaysia

The construction industry is a risky and complex industry involving various parties characterized with different objectives, skills, cultures, and values. This requires effective communication management to facilitate interaction between them and ensure delivery of successful projects. The poor pe...

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Main Authors:	Tze Quan, Brenda Loh, Md Noh, Nur Ilya Farhana, Ng Jing, Lin, Ahmad, Zakiah, Lee, Jin Chai, Surol, Salihah, Syamsunur, Deprizon, Al-Mansob, Ramez, Razman, Ruzaimah
Format:	Article
Language:	English
Published:	UKM Press 2022
Subjects:	TA Engineering (General). Civil engineering (General)
Online Access:	http://irep.iium.edu.my/100118/2/100118_Effects%20of%20poor%20communication.pdf http://irep.iium.edu.my/100118/ http://www.ukm.my/jkukm/wp-content/uploads/2022/3405/10.pdf
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id	my.iium.irep.100118
record_format	dspace
spelling	my.iium.irep.1001182022-09-22T02:43:50Z http://irep.iium.edu.my/100118/ Effects of poor communication in the construction industry in Klang valley, Malaysia Tze Quan, Brenda Loh Md Noh, Nur Ilya Farhana Ng Jing, Lin Ahmad, Zakiah Lee, Jin Chai Surol, Salihah Syamsunur, Deprizon Al-Mansob, Ramez Razman, Ruzaimah TA Engineering (General). Civil engineering (General) The construction industry is a risky and complex industry involving various parties characterized with different objectives, skills, cultures, and values. This requires effective communication management to facilitate interaction between them and ensure delivery of successful projects. The poor performance of the Malaysian construction sector has its root in poor communication. Poor communication may result in project failure. Therefore, this paper is essential to investigate the effects of communication issues in the construction industry. This research study was conducted and analysed using SPSS Software. The five-point Likert type scale has been adopted for the questions which is distributed to over 121 respondents who are working in the construction industry around Petaling Jaya, Klang Valley, Malaysia. A total of 8 effects of poor communication in the construction industry were identified. The most dominant effect is time overrun while other effects include project failure, cost overrun, fatal and non-fatal accidents, waste generation, increase carbon footprint and contribute to greenhouse effect. However, questionnaire surveys may result in dishonest answers. Hence, the study recommends conducting physical interviews to better understand respondents view on the negative impacts of poor communication and at the same time, raise awareness as a strategic approach to achieve successful construction projects UKM Press 2022-09-30 Article PeerReviewed application/pdf en http://irep.iium.edu.my/100118/2/100118_Effects%20of%20poor%20communication.pdf Tze Quan, Brenda Loh and Md Noh, Nur Ilya Farhana and Ng Jing, Lin and Ahmad, Zakiah and Lee, Jin Chai and Surol, Salihah and Syamsunur, Deprizon and Al-Mansob, Ramez and Razman, Ruzaimah (2022) Effects of poor communication in the construction industry in Klang valley, Malaysia. Jurnal Kejuruteraan. pp. 837-841. http://www.ukm.my/jkukm/wp-content/uploads/2022/3405/10.pdf
institution	Universiti Islam Antarabangsa Malaysia
building	IIUM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	International Islamic University Malaysia
content_source	IIUM Repository (IREP)
url_provider	http://irep.iium.edu.my/
language	English
topic	TA Engineering (General). Civil engineering (General)
spellingShingle	TA Engineering (General). Civil engineering (General) Tze Quan, Brenda Loh Md Noh, Nur Ilya Farhana Ng Jing, Lin Ahmad, Zakiah Lee, Jin Chai Surol, Salihah Syamsunur, Deprizon Al-Mansob, Ramez Razman, Ruzaimah Effects of poor communication in the construction industry in Klang valley, Malaysia
description	The construction industry is a risky and complex industry involving various parties characterized with different objectives, skills, cultures, and values. This requires effective communication management to facilitate interaction between them and ensure delivery of successful projects. The poor performance of the Malaysian construction sector has its root in poor communication. Poor communication may result in project failure. Therefore, this paper is essential to investigate the effects of communication issues in the construction industry. This research study was conducted and analysed using SPSS Software. The five-point Likert type scale has been adopted for the questions which is distributed to over 121 respondents who are working in the construction industry around Petaling Jaya, Klang Valley, Malaysia. A total of 8 effects of poor communication in the construction industry were identified. The most dominant effect is time overrun while other effects include project failure, cost overrun, fatal and non-fatal accidents, waste generation, increase carbon footprint and contribute to greenhouse effect. However, questionnaire surveys may result in dishonest answers. Hence, the study recommends conducting physical interviews to better understand respondents view on the negative impacts of poor communication and at the same time, raise awareness as a strategic approach to achieve successful construction projects
format	Article
author	Tze Quan, Brenda Loh Md Noh, Nur Ilya Farhana Ng Jing, Lin Ahmad, Zakiah Lee, Jin Chai Surol, Salihah Syamsunur, Deprizon Al-Mansob, Ramez Razman, Ruzaimah
author_facet	Tze Quan, Brenda Loh Md Noh, Nur Ilya Farhana Ng Jing, Lin Ahmad, Zakiah Lee, Jin Chai Surol, Salihah Syamsunur, Deprizon Al-Mansob, Ramez Razman, Ruzaimah
author_sort	Tze Quan, Brenda Loh
title	Effects of poor communication in the construction industry in Klang valley, Malaysia
title_short	Effects of poor communication in the construction industry in Klang valley, Malaysia
title_full	Effects of poor communication in the construction industry in Klang valley, Malaysia
title_fullStr	Effects of poor communication in the construction industry in Klang valley, Malaysia
title_full_unstemmed	Effects of poor communication in the construction industry in Klang valley, Malaysia
title_sort	effects of poor communication in the construction industry in klang valley, malaysia
publisher	UKM Press
publishDate	2022
url	http://irep.iium.edu.my/100118/2/100118_Effects%20of%20poor%20communication.pdf http://irep.iium.edu.my/100118/ http://www.ukm.my/jkukm/wp-content/uploads/2022/3405/10.pdf
_version_	1744648645387485184
score	13.211869

Effects of poor communication in the construction industry in Klang valley, Malaysia

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