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Study of User Acceptance ofUTP Helpdesk System

Online helpdesk system nowadays is widely used all around the world in managing problems faced by employees in a company. While some still use the manual approach of tackling the issue, in the future everything will be done through the computer without having to call for an assistance to help. U...

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Main Author: Roslan, Mohd Izzuan Affendi
Format: Final Year Project
Language:English
Published: Universiti Teknologi PETRONAS 2009
Subjects:
T Technology (General)
Online Access:http://utpedia.utp.edu.my/9146/1/2009%20-%20Study%20of%20User%20Acceptance%20of%20UTP%20Helpdesk%20System.pdf
http://utpedia.utp.edu.my/9146/
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spelling my-utp-utpedia.91462013-10-22T09:42:36Z http://utpedia.utp.edu.my/9146/ Study of User Acceptance ofUTP Helpdesk System Roslan, Mohd Izzuan Affendi T Technology (General) Online helpdesk system nowadays is widely used all around the world in managing problems faced by employees in a company. While some still use the manual approach of tackling the issue, in the future everything will be done through the computer without having to call for an assistance to help. UTP had implemented the helpdesk system but currently the usage is very minimal. The intended end users prefer to call than going through the intranet in reporting their problems. This project is meant to study on the acceptance of the system from the users. In order to understand the acceptance, the author must know one key model in approaching the problem, Technology Acceptance Model. With this model, hypothesis and analysis will be made to determine their level of acceptance towards the system and detect the problems of the helpdesk system. In the meantime, studies on the characteristics of good websites were also done in order to know how well UTP helpdesk system is designed. The project continues with the prototype of an ideal helpdesk system and come up with a set of guide in creating a good helpdesk system based on the prototype. The author hopes the project will benefit not just UTP users but also others in developing any helpdesk system in the future. - Universiti Teknologi PETRONAS 2009-01 Final Year Project NonPeerReviewed application/pdf en http://utpedia.utp.edu.my/9146/1/2009%20-%20Study%20of%20User%20Acceptance%20of%20UTP%20Helpdesk%20System.pdf Roslan, Mohd Izzuan Affendi (2009) Study of User Acceptance ofUTP Helpdesk System. Universiti Teknologi PETRONAS. (Unpublished)
institution Universiti Teknologi Petronas
building UTP Resource Centre
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Petronas
content_source UTP Electronic and Digitized Intellectual Asset
url_provider http://utpedia.utp.edu.my/
language English
topic T Technology (General)
spellingShingle T Technology (General)
Roslan, Mohd Izzuan Affendi
Study of User Acceptance ofUTP Helpdesk System
description Online helpdesk system nowadays is widely used all around the world in managing problems faced by employees in a company. While some still use the manual approach of tackling the issue, in the future everything will be done through the computer without having to call for an assistance to help. UTP had implemented the helpdesk system but currently the usage is very minimal. The intended end users prefer to call than going through the intranet in reporting their problems. This project is meant to study on the acceptance of the system from the users. In order to understand the acceptance, the author must know one key model in approaching the problem, Technology Acceptance Model. With this model, hypothesis and analysis will be made to determine their level of acceptance towards the system and detect the problems of the helpdesk system. In the meantime, studies on the characteristics of good websites were also done in order to know how well UTP helpdesk system is designed. The project continues with the prototype of an ideal helpdesk system and come up with a set of guide in creating a good helpdesk system based on the prototype. The author hopes the project will benefit not just UTP users but also others in developing any helpdesk system in the future. -
format Final Year Project
author Roslan, Mohd Izzuan Affendi
author_facet Roslan, Mohd Izzuan Affendi
author_sort Roslan, Mohd Izzuan Affendi
title Study of User Acceptance ofUTP Helpdesk System
title_short Study of User Acceptance ofUTP Helpdesk System
title_full Study of User Acceptance ofUTP Helpdesk System
title_fullStr Study of User Acceptance ofUTP Helpdesk System
title_full_unstemmed Study of User Acceptance ofUTP Helpdesk System
title_sort study of user acceptance ofutp helpdesk system
publisher Universiti Teknologi PETRONAS
publishDate 2009
url http://utpedia.utp.edu.my/9146/1/2009%20-%20Study%20of%20User%20Acceptance%20of%20UTP%20Helpdesk%20System.pdf
http://utpedia.utp.edu.my/9146/
_version_ 1739831636621524992
score 13.211869

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