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Productivity Measurement System for Small and Medium-sized Enterprises (SMEs) using Balanced Scorecard Approach

Productivity measurement is important in inculcating performance evaluation in Small and Medium-sized Enterprises (SMEs). Balanced Scorecard is undoubtedly one of the most widely recognized methods used in measuring productivity. When measuring productivity in SMEs, there is a lack of research in th...

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Main Author: Yee , Chiea Hung
Format: Final Year Project
Language:English
Published: UNIVERSITI TEKNOLOGI PETRONAS 2012
Online Access:http://utpedia.utp.edu.my/6345/1/yeechieahung_15091_fyp2_dissertation.pdf
http://utpedia.utp.edu.my/6345/
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spelling my-utp-utpedia.63452017-01-25T09:39:42Z http://utpedia.utp.edu.my/6345/ Productivity Measurement System for Small and Medium-sized Enterprises (SMEs) using Balanced Scorecard Approach Yee , Chiea Hung Productivity measurement is important in inculcating performance evaluation in Small and Medium-sized Enterprises (SMEs). Balanced Scorecard is undoubtedly one of the most widely recognized methods used in measuring productivity. When measuring productivity in SMEs, there is a lack of research in the usage of Balanced Scorecard approach. The objective of this project is to develop a productivity measurement system (PMS) for SMEs using Balanced Scorecard approach. This work presents a proposed application of Balanced Scorecard approach to a SME’s PMS. The proposed model can be used to measure the productivity level of a SME based on the four Balanced Scorecard perspectives. The scope of this work was the findings regarding PMS and various methods used in measuring productivity. The methodology used in developing PMS was the Prototyping Method. Through this project, it is found that SMEs and large organizations have the similar design in process steps for Balanced Scorecard approach. However, the key difference is the duration of the process involved. Thus, Balanced Scorecard can be successfully implemented in SMEs when it adapts to the characteristics in SMEs. As a result, PMS for SMEs using Balanced Scorecard approach was being developed in order to demonstrate the application of the proposed model. UNIVERSITI TEKNOLOGI PETRONAS 2012-12 Final Year Project NonPeerReviewed application/pdf en http://utpedia.utp.edu.my/6345/1/yeechieahung_15091_fyp2_dissertation.pdf Yee , Chiea Hung (2012) Productivity Measurement System for Small and Medium-sized Enterprises (SMEs) using Balanced Scorecard Approach. UNIVERSITI TEKNOLOGI PETRONAS, UNIVERSITI TEKNOLOGI PETRONAS. (Unpublished)
institution Universiti Teknologi Petronas
building UTP Resource Centre
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Petronas
content_source UTP Electronic and Digitized Intellectual Asset
url_provider http://utpedia.utp.edu.my/
language English
description Productivity measurement is important in inculcating performance evaluation in Small and Medium-sized Enterprises (SMEs). Balanced Scorecard is undoubtedly one of the most widely recognized methods used in measuring productivity. When measuring productivity in SMEs, there is a lack of research in the usage of Balanced Scorecard approach. The objective of this project is to develop a productivity measurement system (PMS) for SMEs using Balanced Scorecard approach. This work presents a proposed application of Balanced Scorecard approach to a SME’s PMS. The proposed model can be used to measure the productivity level of a SME based on the four Balanced Scorecard perspectives. The scope of this work was the findings regarding PMS and various methods used in measuring productivity. The methodology used in developing PMS was the Prototyping Method. Through this project, it is found that SMEs and large organizations have the similar design in process steps for Balanced Scorecard approach. However, the key difference is the duration of the process involved. Thus, Balanced Scorecard can be successfully implemented in SMEs when it adapts to the characteristics in SMEs. As a result, PMS for SMEs using Balanced Scorecard approach was being developed in order to demonstrate the application of the proposed model.
format Final Year Project
author Yee , Chiea Hung
spellingShingle Yee , Chiea Hung
Productivity Measurement System for Small and Medium-sized Enterprises (SMEs) using Balanced Scorecard Approach
author_facet Yee , Chiea Hung
author_sort Yee , Chiea Hung
title Productivity Measurement System for Small and Medium-sized Enterprises (SMEs) using Balanced Scorecard Approach
title_short Productivity Measurement System for Small and Medium-sized Enterprises (SMEs) using Balanced Scorecard Approach
title_full Productivity Measurement System for Small and Medium-sized Enterprises (SMEs) using Balanced Scorecard Approach
title_fullStr Productivity Measurement System for Small and Medium-sized Enterprises (SMEs) using Balanced Scorecard Approach
title_full_unstemmed Productivity Measurement System for Small and Medium-sized Enterprises (SMEs) using Balanced Scorecard Approach
title_sort productivity measurement system for small and medium-sized enterprises (smes) using balanced scorecard approach
publisher UNIVERSITI TEKNOLOGI PETRONAS
publishDate 2012
url http://utpedia.utp.edu.my/6345/1/yeechieahung_15091_fyp2_dissertation.pdf
http://utpedia.utp.edu.my/6345/
_version_ 1739831338382393344
score 13.211869

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