Foreign Tourists’ Satisfaction Level of Three-Star Hotels Staff’s English Proficiency and Communication
Tourism and hospitality industry has had a significant development during the last decades in Malaysia, and it is considered as one of the most intensive industries of the country. The hotel industry is a service-based industry, and one of its principal components is the human resource. Besides a...
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| Format: | Thesis |
| Language: | English |
| Published: |
2017
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| Subjects: | |
| Online Access: | http://utpedia.utp.edu.my/22065/1/Thesis%20Master%2CNahid%20Zahedpisheh.pdf http://utpedia.utp.edu.my/22065/ |
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