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Online Help Desk Development for the Residential Villages Facilities in the Campus

This report basically focuses on the University Technology PETRONAS (UTP) Online Residential College Maintenance System. This project is aimed at developing an online portal for the residential villages in the campus. This is an Internet based application that can be accessed anywhere that has an...

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Main Author: Shanmugam, Yugentharan
Format: Final Year Project
Language:English
Published: Universiti Teknologi PETRONAS 2011
Subjects:
ZA Information resources
Online Access:http://utpedia.utp.edu.my/10126/1/2011%20Bachelor%20-%20Online%20Help%20Desk%20Development%20For%20Residential%20Villagers%20In%20Campus.pdf
http://utpedia.utp.edu.my/10126/
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spelling my-utp-utpedia.101262017-01-25T09:42:41Z http://utpedia.utp.edu.my/10126/ Online Help Desk Development for the Residential Villages Facilities in the Campus Shanmugam, Yugentharan ZA Information resources This report basically focuses on the University Technology PETRONAS (UTP) Online Residential College Maintenance System. This project is aimed at developing an online portal for the residential villages in the campus. This is an Internet based application that can be accessed anywhere that has an active internet connection. Registered users (students, village supervisors and maintenance staff) will be able to log in a request for service for any of the supported facilities. These requests will be sent to the concerned people, who are also valid users of the system, to get them resolved. It is hoped that this project can be a projectile to make it easier for the logging in of complaints and request regarding the facilities in the residential villages as well as making it easier for the maintenance of the residential villages in University Technology PETRONAS. As for the research elements of the project, it will incorporate the study on of how this online system can help to support the workflow and maintenance of the residential villages and also to check the successfulness of this portal to make the maintenance process to be more organized and faster. This system includes the functionality such as user login, information storage and retrieval, report conformation and etc. Detailed research and information gathering has been done throughout the semester to learn about the basis to execute this project with certain software's and databases. The research that has been done is also included in this report for better understanding of the purpose and requirements that are needed to undertake this project successfully. Most of the resources that have been used are from the internet and also from further reading in hardcopy books as well as online journals and articles. The software prototyping methodology has been selected to better manage the task throughout the project development given its flexibility when it comes to dealing with changing system requirements and time management. This report presents the background of the project which includes problem statement, objective of the project, literature review and methodology to carry out the project. Besides that, some related works are also provided in order to show similar works that have been carried out and some of the technologies that can be implemented. Universiti Teknologi PETRONAS 2011-01 Final Year Project NonPeerReviewed application/pdf en http://utpedia.utp.edu.my/10126/1/2011%20Bachelor%20-%20Online%20Help%20Desk%20Development%20For%20Residential%20Villagers%20In%20Campus.pdf Shanmugam, Yugentharan (2011) Online Help Desk Development for the Residential Villages Facilities in the Campus. Universiti Teknologi PETRONAS. (Unpublished)
institution Universiti Teknologi Petronas
building UTP Resource Centre
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Petronas
content_source UTP Electronic and Digitized Intellectual Asset
url_provider http://utpedia.utp.edu.my/
language English
topic ZA Information resources
spellingShingle ZA Information resources
Shanmugam, Yugentharan
Online Help Desk Development for the Residential Villages Facilities in the Campus
description This report basically focuses on the University Technology PETRONAS (UTP) Online Residential College Maintenance System. This project is aimed at developing an online portal for the residential villages in the campus. This is an Internet based application that can be accessed anywhere that has an active internet connection. Registered users (students, village supervisors and maintenance staff) will be able to log in a request for service for any of the supported facilities. These requests will be sent to the concerned people, who are also valid users of the system, to get them resolved. It is hoped that this project can be a projectile to make it easier for the logging in of complaints and request regarding the facilities in the residential villages as well as making it easier for the maintenance of the residential villages in University Technology PETRONAS. As for the research elements of the project, it will incorporate the study on of how this online system can help to support the workflow and maintenance of the residential villages and also to check the successfulness of this portal to make the maintenance process to be more organized and faster. This system includes the functionality such as user login, information storage and retrieval, report conformation and etc. Detailed research and information gathering has been done throughout the semester to learn about the basis to execute this project with certain software's and databases. The research that has been done is also included in this report for better understanding of the purpose and requirements that are needed to undertake this project successfully. Most of the resources that have been used are from the internet and also from further reading in hardcopy books as well as online journals and articles. The software prototyping methodology has been selected to better manage the task throughout the project development given its flexibility when it comes to dealing with changing system requirements and time management. This report presents the background of the project which includes problem statement, objective of the project, literature review and methodology to carry out the project. Besides that, some related works are also provided in order to show similar works that have been carried out and some of the technologies that can be implemented.
format Final Year Project
author Shanmugam, Yugentharan
author_facet Shanmugam, Yugentharan
author_sort Shanmugam, Yugentharan
title Online Help Desk Development for the Residential Villages Facilities in the Campus
title_short Online Help Desk Development for the Residential Villages Facilities in the Campus
title_full Online Help Desk Development for the Residential Villages Facilities in the Campus
title_fullStr Online Help Desk Development for the Residential Villages Facilities in the Campus
title_full_unstemmed Online Help Desk Development for the Residential Villages Facilities in the Campus
title_sort online help desk development for the residential villages facilities in the campus
publisher Universiti Teknologi PETRONAS
publishDate 2011
url http://utpedia.utp.edu.my/10126/1/2011%20Bachelor%20-%20Online%20Help%20Desk%20Development%20For%20Residential%20Villagers%20In%20Campus.pdf
http://utpedia.utp.edu.my/10126/
_version_ 1739831763249659904
score 13.211869

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