An examination of customer satisfaction in an outsourcing relationship using Kano’s theory of attractive quality (in Malaysian SME industry)
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| Format: | Final Year Project / Dissertation / Thesis |
| Published: |
2013
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| Online Access: | http://eprints.utar.edu.my/986/1/ISA%2D2013%2D0808082%2D1.pdf http://eprints.utar.edu.my/986/ |
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