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A study on the impacts towards the loyalty of the employee among the back of house staffs in hotel industry

Research provides result from the fact that it is empirical, rather than merely theorizing about what might be effective or what could work. Hence it is becoming more important in any business organization for it to stay competitive in the market. These studies will able to provide our target: hotel...

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Main Authors: Kee, Hui Poo, Low, Pei Wa, Ooi, Chong King, Sam, Man Keong, Teng, Choon Hou
Format: Final Year Project / Dissertation / Thesis
Published: 2012
Subjects:
HF Commerce
Online Access:http://eprints.utar.edu.my/690/1/BA%2D2012%2D0908132.pdf
http://eprints.utar.edu.my/690/
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spelling my-utar-eprints.6902019-08-28T11:41:11Z A study on the impacts towards the loyalty of the employee among the back of house staffs in hotel industry Kee, Hui Poo Low, Pei Wa Ooi, Chong King Sam, Man Keong Teng, Choon Hou HF Commerce Research provides result from the fact that it is empirical, rather than merely theorizing about what might be effective or what could work. Hence it is becoming more important in any business organization for it to stay competitive in the market. These studies will able to provide our target: hotel industry in Perak Malaysia an opportunity to scrutinize the determinants of contributing employee loyalty of the back of house staff employee In the hotel industry and analyze and establish strategies in according to the business environment. This study includes four independent variables. Relationship of employee loyalty with the four independent variables will be investigated in this paper. The investigation was done by distributing 160 set of questionnaire to the back of house staff. 30 target respondents will be targeted for pilot test and 160 responses will be collected from the targeted respondents. The questionnaire results show that there is a significant correlation between employee satisfaction and loyalty with the four independent variables. Namely, relationship with supervisor, recognition and rewards, working conditions, teamwork and cooperation shows high correlation with the dependent variable afore mentioned. We’re sincerely hoped that the findings could assist the management in the hotel industries on the subject of hotel management knowledge. 2012-08-17 Final Year Project / Dissertation / Thesis NonPeerReviewed application/pdf http://eprints.utar.edu.my/690/1/BA%2D2012%2D0908132.pdf Kee, Hui Poo and Low, Pei Wa and Ooi, Chong King and Sam, Man Keong and Teng, Choon Hou (2012) A study on the impacts towards the loyalty of the employee among the back of house staffs in hotel industry. Final Year Project, UTAR. http://eprints.utar.edu.my/690/
institution Universiti Tunku Abdul Rahman
building UTAR Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Tunku Abdul Rahman
content_source UTAR Institutional Repository
url_provider http://eprints.utar.edu.my
topic HF Commerce
spellingShingle HF Commerce
Kee, Hui Poo
Low, Pei Wa
Ooi, Chong King
Sam, Man Keong
Teng, Choon Hou
A study on the impacts towards the loyalty of the employee among the back of house staffs in hotel industry
description Research provides result from the fact that it is empirical, rather than merely theorizing about what might be effective or what could work. Hence it is becoming more important in any business organization for it to stay competitive in the market. These studies will able to provide our target: hotel industry in Perak Malaysia an opportunity to scrutinize the determinants of contributing employee loyalty of the back of house staff employee In the hotel industry and analyze and establish strategies in according to the business environment. This study includes four independent variables. Relationship of employee loyalty with the four independent variables will be investigated in this paper. The investigation was done by distributing 160 set of questionnaire to the back of house staff. 30 target respondents will be targeted for pilot test and 160 responses will be collected from the targeted respondents. The questionnaire results show that there is a significant correlation between employee satisfaction and loyalty with the four independent variables. Namely, relationship with supervisor, recognition and rewards, working conditions, teamwork and cooperation shows high correlation with the dependent variable afore mentioned. We’re sincerely hoped that the findings could assist the management in the hotel industries on the subject of hotel management knowledge.
format Final Year Project / Dissertation / Thesis
author Kee, Hui Poo
Low, Pei Wa
Ooi, Chong King
Sam, Man Keong
Teng, Choon Hou
author_facet Kee, Hui Poo
Low, Pei Wa
Ooi, Chong King
Sam, Man Keong
Teng, Choon Hou
author_sort Kee, Hui Poo
title A study on the impacts towards the loyalty of the employee among the back of house staffs in hotel industry
title_short A study on the impacts towards the loyalty of the employee among the back of house staffs in hotel industry
title_full A study on the impacts towards the loyalty of the employee among the back of house staffs in hotel industry
title_fullStr A study on the impacts towards the loyalty of the employee among the back of house staffs in hotel industry
title_full_unstemmed A study on the impacts towards the loyalty of the employee among the back of house staffs in hotel industry
title_sort study on the impacts towards the loyalty of the employee among the back of house staffs in hotel industry
publishDate 2012
url http://eprints.utar.edu.my/690/1/BA%2D2012%2D0908132.pdf
http://eprints.utar.edu.my/690/
_version_ 1646030544829415424
score 13.211869

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