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A study on the factors affecting work engagement among employees in fast food industry in Malaysia

In the competitive business environment, it is particularly critical to understand the importance of work engagement among employees because work engagement among employees has a direct impact on organizational performance and development. Employees who are engaged in their work include not only com...

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Main Authors: Chan, Ying Xuan, Choy, Li Hua, Foo, Wen Kei, Lai, Hor Lay
Format: Final Year Project / Dissertation / Thesis
Published: 2024
Subjects:
H Social Sciences (General)
HB Economic Theory
Online Access:http://eprints.utar.edu.my/6704/1/Foo_Wen_Kei_2002996.pdf
http://eprints.utar.edu.my/6704/
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spelling my-utar-eprints.67042024-10-02T09:41:13Z A study on the factors affecting work engagement among employees in fast food industry in Malaysia Chan, Ying Xuan Choy, Li Hua Foo, Wen Kei Lai, Hor Lay H Social Sciences (General) HB Economic Theory In the competitive business environment, it is particularly critical to understand the importance of work engagement among employees because work engagement among employees has a direct impact on organizational performance and development. Employees who are engaged in their work include not only completing tasks, but also enthusiasm, a positive attitude, and dedication to the work. Therefore, it has become an organization's responsibility to establish a culture and environment that stimulates employees' potential and enhances their work engagement. In the fast food industry in Malaysia, employee turnover is high because many employees view their jobs as temporary rather than permanent. Although there has been much research on employee work engagement, relatively little research has been conducted in the fast food industry, mostly focusing on areas such as the hospitality, healthcare, and telecommunication industries. Therefore, this study chose to use quantitative research to explore work engagement among employees in the fast food industry. In order to collect data, 377 questionnaires were distributed to McDonald's employees in Perak, Malaysia through Google Forms in order to obtain their feedback. After collecting the questionnaire, the data were analysed using Statistical Package for Social Sciences (SPSS). Cronbach's alpha reliability test, Pearson's correlation coefficient, and multiple regression analysis were used in the study to assess the relationship between the dependent variable (work engagement) and the independent variables (leadership, training and development, communication, and reward). The results showed that there was a significant positive correlation between the independent variables and the dependent variables. 2024-01 Final Year Project / Dissertation / Thesis NonPeerReviewed application/pdf http://eprints.utar.edu.my/6704/1/Foo_Wen_Kei_2002996.pdf Chan, Ying Xuan and Choy, Li Hua and Foo, Wen Kei and Lai, Hor Lay (2024) A study on the factors affecting work engagement among employees in fast food industry in Malaysia. Final Year Project, UTAR. http://eprints.utar.edu.my/6704/
institution Universiti Tunku Abdul Rahman
building UTAR Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Tunku Abdul Rahman
content_source UTAR Institutional Repository
url_provider http://eprints.utar.edu.my
topic H Social Sciences (General)
HB Economic Theory
spellingShingle H Social Sciences (General)
HB Economic Theory
Chan, Ying Xuan
Choy, Li Hua
Foo, Wen Kei
Lai, Hor Lay
A study on the factors affecting work engagement among employees in fast food industry in Malaysia
description In the competitive business environment, it is particularly critical to understand the importance of work engagement among employees because work engagement among employees has a direct impact on organizational performance and development. Employees who are engaged in their work include not only completing tasks, but also enthusiasm, a positive attitude, and dedication to the work. Therefore, it has become an organization's responsibility to establish a culture and environment that stimulates employees' potential and enhances their work engagement. In the fast food industry in Malaysia, employee turnover is high because many employees view their jobs as temporary rather than permanent. Although there has been much research on employee work engagement, relatively little research has been conducted in the fast food industry, mostly focusing on areas such as the hospitality, healthcare, and telecommunication industries. Therefore, this study chose to use quantitative research to explore work engagement among employees in the fast food industry. In order to collect data, 377 questionnaires were distributed to McDonald's employees in Perak, Malaysia through Google Forms in order to obtain their feedback. After collecting the questionnaire, the data were analysed using Statistical Package for Social Sciences (SPSS). Cronbach's alpha reliability test, Pearson's correlation coefficient, and multiple regression analysis were used in the study to assess the relationship between the dependent variable (work engagement) and the independent variables (leadership, training and development, communication, and reward). The results showed that there was a significant positive correlation between the independent variables and the dependent variables.
format Final Year Project / Dissertation / Thesis
author Chan, Ying Xuan
Choy, Li Hua
Foo, Wen Kei
Lai, Hor Lay
author_facet Chan, Ying Xuan
Choy, Li Hua
Foo, Wen Kei
Lai, Hor Lay
author_sort Chan, Ying Xuan
title A study on the factors affecting work engagement among employees in fast food industry in Malaysia
title_short A study on the factors affecting work engagement among employees in fast food industry in Malaysia
title_full A study on the factors affecting work engagement among employees in fast food industry in Malaysia
title_fullStr A study on the factors affecting work engagement among employees in fast food industry in Malaysia
title_full_unstemmed A study on the factors affecting work engagement among employees in fast food industry in Malaysia
title_sort study on the factors affecting work engagement among employees in fast food industry in malaysia
publishDate 2024
url http://eprints.utar.edu.my/6704/1/Foo_Wen_Kei_2002996.pdf
http://eprints.utar.edu.my/6704/
_version_ 1812131997312614400
score 13.211869

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