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Workplace ostracism and turnover intention among executives in Malaysia’s e-commerce companies: Psychological capital as a moderator

High employee turnover is a significant concern for most organizations, including E-commerce companies in Malaysia. Workplace ostracism could increase turnover intention, while psychological capital can enhance employees’ mental health and buffer the harmful effects of workplace ostracism on turnove...

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Main Author: Tee, Geok Hong
Format: Final Year Project / Dissertation / Thesis
Published: 2024
Subjects:
BF Psychology
G Geography (General)
HB Economic Theory
HD Industries. Land use. Labor
Online Access:http://eprints.utar.edu.my/6603/1/22AAM06238_DIS.pdf
http://eprints.utar.edu.my/6603/
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spelling my-utar-eprints.66032024-08-12T03:56:10Z Workplace ostracism and turnover intention among executives in Malaysia’s e-commerce companies: Psychological capital as a moderator Tee, Geok Hong BF Psychology G Geography (General) HB Economic Theory HD Industries. Land use. Labor High employee turnover is a significant concern for most organizations, including E-commerce companies in Malaysia. Workplace ostracism could increase turnover intention, while psychological capital can enhance employees’ mental health and buffer the harmful effects of workplace ostracism on turnover intention. This study investigates the association between workplace ostracism and turnover intention among executives in Malaysia’s E-commerce companies by considering psychological capital as a moderator. This study used a quantitative-based cross-sectional survey design. A total of 160 respondents, consisting of 52.5% female and 47.5% male executives who worked in Malaysia’s E-commerce companies, with a mean age of 27.89 years old, were recruited through an unrestricted self-selected survey method with specific criteria. An online questionnaire comprising the Workplace Ostracism Scale (WOS-10), Psychological Capital Questionnaire (PCQ-24), and Turnover Intention Scale (TIS-6) was distributed to the targeted respondents via LinkedIn. The data collected was analyzed using Pearson’s Product-Moment Correlation, Hierarchical Multiple Linear Regression, and Hayes’ SPSS Process Macro (Model 1). The results showed a significant positive association between workplace ostracism and turnover intention, while a significant negative association between psychological capital and turnover intention. However, psychological capital does not moderate the association between workplace ostracism and turnover intention. This study raises awareness among employers in Malaysia’s E-commerce companies to take proactive action to tackle workplace ostracism. This study also highlights the importance of conducting psychological capital workshops to reduce turnover intention among executives in Malaysia’s E-commerce companies. 2024-01 Final Year Project / Dissertation / Thesis NonPeerReviewed application/pdf http://eprints.utar.edu.my/6603/1/22AAM06238_DIS.pdf Tee, Geok Hong (2024) Workplace ostracism and turnover intention among executives in Malaysia’s e-commerce companies: Psychological capital as a moderator. Master dissertation/thesis, UTAR. http://eprints.utar.edu.my/6603/
institution Universiti Tunku Abdul Rahman
building UTAR Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Tunku Abdul Rahman
content_source UTAR Institutional Repository
url_provider http://eprints.utar.edu.my
topic BF Psychology
G Geography (General)
HB Economic Theory
HD Industries. Land use. Labor
spellingShingle BF Psychology
G Geography (General)
HB Economic Theory
HD Industries. Land use. Labor
Tee, Geok Hong
Workplace ostracism and turnover intention among executives in Malaysia’s e-commerce companies: Psychological capital as a moderator
description High employee turnover is a significant concern for most organizations, including E-commerce companies in Malaysia. Workplace ostracism could increase turnover intention, while psychological capital can enhance employees’ mental health and buffer the harmful effects of workplace ostracism on turnover intention. This study investigates the association between workplace ostracism and turnover intention among executives in Malaysia’s E-commerce companies by considering psychological capital as a moderator. This study used a quantitative-based cross-sectional survey design. A total of 160 respondents, consisting of 52.5% female and 47.5% male executives who worked in Malaysia’s E-commerce companies, with a mean age of 27.89 years old, were recruited through an unrestricted self-selected survey method with specific criteria. An online questionnaire comprising the Workplace Ostracism Scale (WOS-10), Psychological Capital Questionnaire (PCQ-24), and Turnover Intention Scale (TIS-6) was distributed to the targeted respondents via LinkedIn. The data collected was analyzed using Pearson’s Product-Moment Correlation, Hierarchical Multiple Linear Regression, and Hayes’ SPSS Process Macro (Model 1). The results showed a significant positive association between workplace ostracism and turnover intention, while a significant negative association between psychological capital and turnover intention. However, psychological capital does not moderate the association between workplace ostracism and turnover intention. This study raises awareness among employers in Malaysia’s E-commerce companies to take proactive action to tackle workplace ostracism. This study also highlights the importance of conducting psychological capital workshops to reduce turnover intention among executives in Malaysia’s E-commerce companies.
format Final Year Project / Dissertation / Thesis
author Tee, Geok Hong
author_facet Tee, Geok Hong
author_sort Tee, Geok Hong
title Workplace ostracism and turnover intention among executives in Malaysia’s e-commerce companies: Psychological capital as a moderator
title_short Workplace ostracism and turnover intention among executives in Malaysia’s e-commerce companies: Psychological capital as a moderator
title_full Workplace ostracism and turnover intention among executives in Malaysia’s e-commerce companies: Psychological capital as a moderator
title_fullStr Workplace ostracism and turnover intention among executives in Malaysia’s e-commerce companies: Psychological capital as a moderator
title_full_unstemmed Workplace ostracism and turnover intention among executives in Malaysia’s e-commerce companies: Psychological capital as a moderator
title_sort workplace ostracism and turnover intention among executives in malaysia’s e-commerce companies: psychological capital as a moderator
publishDate 2024
url http://eprints.utar.edu.my/6603/1/22AAM06238_DIS.pdf
http://eprints.utar.edu.my/6603/
_version_ 1809054509627867136
score 13.211869

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