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Passenger satisfaction of public transportation and its sustainable development in Malaysia

The sustainable development is often overlooked by Malaysia whereas in developed countries, public transportation has been their option for a better nation. Since Malaysia are trying to increase their status to developed countries, Malaysia should look into providing a better and comfortable public...

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Main Authors: Chua, Esther Yu Jie, Chan, Kristal Hwa Ping, Wong, Choi Yen
Format: Final Year Project / Dissertation / Thesis
Published: 2020
Subjects:
HG Finance
Online Access:http://eprints.utar.edu.my/3989/1/fyp_FE_2020_CEYJ_%2D_1706415.pdf
http://eprints.utar.edu.my/3989/
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spelling my-utar-eprints.39892021-03-08T11:29:39Z Passenger satisfaction of public transportation and its sustainable development in Malaysia Chua, Esther Yu Jie Chan, Kristal Hwa Ping Wong, Choi Yen HG Finance The sustainable development is often overlooked by Malaysia whereas in developed countries, public transportation has been their option for a better nation. Since Malaysia are trying to increase their status to developed countries, Malaysia should look into providing a better and comfortable public transportation and create an environment to increase productivity. Therefore, this study is to examine the influence of service quality, timeliness, value of money and environmental attitude towards satisfaction of public transportation. Self-administered questionnaire was distributed through google form targeting people in Greater Kuala Lumpur using the stratified random sampling techniques. 347 response were receive giving a response rate of 99% Multiple Linear Regression were performed using Statistical Package for the Social Sciences (SPSS). The result indicate that service quality, timeliness and value of money have significant influence on passenger satisfaction whereas environmental attitude have insignificant relationship on passenger satisfaction. 2020-09-29 Final Year Project / Dissertation / Thesis NonPeerReviewed application/pdf http://eprints.utar.edu.my/3989/1/fyp_FE_2020_CEYJ_%2D_1706415.pdf Chua, Esther Yu Jie and Chan, Kristal Hwa Ping and Wong, Choi Yen (2020) Passenger satisfaction of public transportation and its sustainable development in Malaysia. Final Year Project, UTAR. http://eprints.utar.edu.my/3989/
institution Universiti Tunku Abdul Rahman
building UTAR Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Tunku Abdul Rahman
content_source UTAR Institutional Repository
url_provider http://eprints.utar.edu.my
topic HG Finance
spellingShingle HG Finance
Chua, Esther Yu Jie
Chan, Kristal Hwa Ping
Wong, Choi Yen
Passenger satisfaction of public transportation and its sustainable development in Malaysia
description The sustainable development is often overlooked by Malaysia whereas in developed countries, public transportation has been their option for a better nation. Since Malaysia are trying to increase their status to developed countries, Malaysia should look into providing a better and comfortable public transportation and create an environment to increase productivity. Therefore, this study is to examine the influence of service quality, timeliness, value of money and environmental attitude towards satisfaction of public transportation. Self-administered questionnaire was distributed through google form targeting people in Greater Kuala Lumpur using the stratified random sampling techniques. 347 response were receive giving a response rate of 99% Multiple Linear Regression were performed using Statistical Package for the Social Sciences (SPSS). The result indicate that service quality, timeliness and value of money have significant influence on passenger satisfaction whereas environmental attitude have insignificant relationship on passenger satisfaction.
format Final Year Project / Dissertation / Thesis
author Chua, Esther Yu Jie
Chan, Kristal Hwa Ping
Wong, Choi Yen
author_facet Chua, Esther Yu Jie
Chan, Kristal Hwa Ping
Wong, Choi Yen
author_sort Chua, Esther Yu Jie
title Passenger satisfaction of public transportation and its sustainable development in Malaysia
title_short Passenger satisfaction of public transportation and its sustainable development in Malaysia
title_full Passenger satisfaction of public transportation and its sustainable development in Malaysia
title_fullStr Passenger satisfaction of public transportation and its sustainable development in Malaysia
title_full_unstemmed Passenger satisfaction of public transportation and its sustainable development in Malaysia
title_sort passenger satisfaction of public transportation and its sustainable development in malaysia
publishDate 2020
url http://eprints.utar.edu.my/3989/1/fyp_FE_2020_CEYJ_%2D_1706415.pdf
http://eprints.utar.edu.my/3989/
_version_ 1695535846049972224
score 13.211869

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