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Quality of work life and quality of nursing care

The aim of this study is to examine the influence of quality of work life of nurses on their perceived service quality in Malaysian public hospitals. A total of 292 nurses working in the obstetrics and gynecology and pediatric departments in four public hospitals participated in this study. The conf...

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Main Authors: Mahadzirah, Mohamad, Wan Norhayati, Mohamed, Hayatul Safrah, Salleh
Format: Article
Language:English
Published: Medwell Journals 2016
Subjects:
R Medicine (General)
Online Access:http://eprints.unisza.edu.my/7574/1/FH02-FESP-16-06693.jpg
http://eprints.unisza.edu.my/7574/
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spelling my-unisza-ir.75742022-09-13T05:28:44Z http://eprints.unisza.edu.my/7574/ Quality of work life and quality of nursing care Mahadzirah, Mohamad Wan Norhayati, Mohamed Hayatul Safrah, Salleh R Medicine (General) The aim of this study is to examine the influence of quality of work life of nurses on their perceived service quality in Malaysian public hospitals. A total of 292 nurses working in the obstetrics and gynecology and pediatric departments in four public hospitals participated in this study. The confirmatory factor analysis was used to test for factorial validity of the constructs and the structural equation modeling was used to test the goodness of fit of the hypothesized model. The findings of the study supported the hypothesized idea that there is a significant relationship between quality of work life and nursing service quality. The results suggest that quality of work life is able to affect employee performance in terms of delivering quality service. The significant positive relationship between quality of work life and service quality suggests that employees with high quality of work life are able to deliver high quality of service. Therefore, this study concludes that the management of public healthcare organizations need to concentrate on employee quality of work life as that can enhance and facilitate the delivery of quality service to patients. Medwell Journals 2016 Article PeerReviewed image en http://eprints.unisza.edu.my/7574/1/FH02-FESP-16-06693.jpg Mahadzirah, Mohamad and Wan Norhayati, Mohamed and Hayatul Safrah, Salleh (2016) Quality of work life and quality of nursing care. Social Sciences (Pakistan), 11 (12). pp. 3024-3031. ISSN 18185800
institution Universiti Sultan Zainal Abidin
building UNISZA Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Sultan Zainal Abidin
content_source UNISZA Institutional Repository
url_provider https://eprints.unisza.edu.my/
language English
topic R Medicine (General)
spellingShingle R Medicine (General)
Mahadzirah, Mohamad
Wan Norhayati, Mohamed
Hayatul Safrah, Salleh
Quality of work life and quality of nursing care
description The aim of this study is to examine the influence of quality of work life of nurses on their perceived service quality in Malaysian public hospitals. A total of 292 nurses working in the obstetrics and gynecology and pediatric departments in four public hospitals participated in this study. The confirmatory factor analysis was used to test for factorial validity of the constructs and the structural equation modeling was used to test the goodness of fit of the hypothesized model. The findings of the study supported the hypothesized idea that there is a significant relationship between quality of work life and nursing service quality. The results suggest that quality of work life is able to affect employee performance in terms of delivering quality service. The significant positive relationship between quality of work life and service quality suggests that employees with high quality of work life are able to deliver high quality of service. Therefore, this study concludes that the management of public healthcare organizations need to concentrate on employee quality of work life as that can enhance and facilitate the delivery of quality service to patients.
format Article
author Mahadzirah, Mohamad
Wan Norhayati, Mohamed
Hayatul Safrah, Salleh
author_facet Mahadzirah, Mohamad
Wan Norhayati, Mohamed
Hayatul Safrah, Salleh
author_sort Mahadzirah, Mohamad
title Quality of work life and quality of nursing care
title_short Quality of work life and quality of nursing care
title_full Quality of work life and quality of nursing care
title_fullStr Quality of work life and quality of nursing care
title_full_unstemmed Quality of work life and quality of nursing care
title_sort quality of work life and quality of nursing care
publisher Medwell Journals
publishDate 2016
url http://eprints.unisza.edu.my/7574/1/FH02-FESP-16-06693.jpg
http://eprints.unisza.edu.my/7574/
_version_ 1744358608945020928
score 13.211869

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