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Consumer protection measures for umrah package travellers in Malaysia

As one of the major contributors to the Malaysian tourism industry, Umrah package travel has been recognised. For their particular intent, Muslims in Malaysia travel by package to Mecca and Medina for their specific purpose: to perform religious duty (Umrah) to fulfill the unity of spirit, heart...

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Main Author: Norhasliza, Ghapa
Format: Article
Language:English
Published: 2020
Subjects:
HF Commerce
JA Political science (General)
K Law (General)
Online Access:http://eprints.unisza.edu.my/7321/1/FH02-FUHA-20-44986.pdf
http://eprints.unisza.edu.my/7321/
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spelling my-unisza-ir.73212022-05-29T02:51:18Z http://eprints.unisza.edu.my/7321/ Consumer protection measures for umrah package travellers in Malaysia Norhasliza, Ghapa HF Commerce JA Political science (General) K Law (General) As one of the major contributors to the Malaysian tourism industry, Umrah package travel has been recognised. For their particular intent, Muslims in Malaysia travel by package to Mecca and Medina for their specific purpose: to perform religious duty (Umrah) to fulfill the unity of spirit, heart and soul. Recently, due to many issues including non-performance contract, poor service, cancelled trip as well as fraudulent cases, the number of complaints submitted by the Umrah package travelers increased tremendously. Due to that problem, Umrah package travelers may suffer financial, emotional and spiritual loss. In order to protect the interests of Umrah package travelers in Malaysia, it is therefore necessary to have a robust legal framework. This study is therefore intended to investigate how the Malaysian legal system safeguards the rights and interests of Umrah package travelers in Malaysia, in particular through laws and regulations. The results of the above analysis will define the adequacy of the existing legal framework and the mechanism that we still in need of protecting the welfare of Umrah package travellers. 2020-11 Article PeerReviewed text en http://eprints.unisza.edu.my/7321/1/FH02-FUHA-20-44986.pdf Norhasliza, Ghapa (2020) Consumer protection measures for umrah package travellers in Malaysia. PalArch's Journal of Archeology of Egypt/Egyptology, 17 (4). pp. 275-289. ISSN 1567-214X
institution Universiti Sultan Zainal Abidin
building UNISZA Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Sultan Zainal Abidin
content_source UNISZA Institutional Repository
url_provider https://eprints.unisza.edu.my/
language English
topic HF Commerce
JA Political science (General)
K Law (General)
spellingShingle HF Commerce
JA Political science (General)
K Law (General)
Norhasliza, Ghapa
Consumer protection measures for umrah package travellers in Malaysia
description As one of the major contributors to the Malaysian tourism industry, Umrah package travel has been recognised. For their particular intent, Muslims in Malaysia travel by package to Mecca and Medina for their specific purpose: to perform religious duty (Umrah) to fulfill the unity of spirit, heart and soul. Recently, due to many issues including non-performance contract, poor service, cancelled trip as well as fraudulent cases, the number of complaints submitted by the Umrah package travelers increased tremendously. Due to that problem, Umrah package travelers may suffer financial, emotional and spiritual loss. In order to protect the interests of Umrah package travelers in Malaysia, it is therefore necessary to have a robust legal framework. This study is therefore intended to investigate how the Malaysian legal system safeguards the rights and interests of Umrah package travelers in Malaysia, in particular through laws and regulations. The results of the above analysis will define the adequacy of the existing legal framework and the mechanism that we still in need of protecting the welfare of Umrah package travellers.
format Article
author Norhasliza, Ghapa
author_facet Norhasliza, Ghapa
author_sort Norhasliza, Ghapa
title Consumer protection measures for umrah package travellers in Malaysia
title_short Consumer protection measures for umrah package travellers in Malaysia
title_full Consumer protection measures for umrah package travellers in Malaysia
title_fullStr Consumer protection measures for umrah package travellers in Malaysia
title_full_unstemmed Consumer protection measures for umrah package travellers in Malaysia
title_sort consumer protection measures for umrah package travellers in malaysia
publishDate 2020
url http://eprints.unisza.edu.my/7321/1/FH02-FUHA-20-44986.pdf
http://eprints.unisza.edu.my/7321/
_version_ 1734304601918668800
score 13.211869

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