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Digital reference services using web services: Overview, design and specifications

Digital reference service (DRS) is an emerging trend of traditional reference service. Easily accessible digital reference service that provides real time service to the patrons has become one of the necessities of the library information systems. Implementing a networked synchronous digital referen...

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Main Authors: Julaily Aida, Jusoh, Mohd Nordin, Abdul Rahman, Magaji Zainab, Musa
Format: Article
Language:English
Published: Asian Research Publishing Network 2015
Subjects:
QA75 Electronic computers. Computer science
Online Access:http://eprints.unisza.edu.my/6697/1/FH02-FIK-15-03934.jpg
http://eprints.unisza.edu.my/6697/
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id my-unisza-ir.6697
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spelling my-unisza-ir.66972022-09-13T04:44:09Z http://eprints.unisza.edu.my/6697/ Digital reference services using web services: Overview, design and specifications Julaily Aida, Jusoh Mohd Nordin, Abdul Rahman Magaji Zainab, Musa QA75 Electronic computers. Computer science Digital reference service (DRS) is an emerging trend of traditional reference service. Easily accessible digital reference service that provides real time service to the patrons has become one of the necessities of the library information systems. Implementing a networked synchronous digital reference service by most libraries has become a difficult task. Web services on the other hand allow interoperability between heterogeneous devices and applications provided that they have conformed to the web services protocols. This paper gives an overview of digital reference service and web services applications. It uses questionnaires to make a survey in some university libraries so as to find out the actual problems faced by patrons while using DRS and also to know the specific requirements of the patrons. It provides a means of eradicating the present problem of digital referencing in the libraries by proposing a model for using web services technology in developing networked synchronous digital reference services. The functional informal specifications of the proposed model are also provided. Asian Research Publishing Network 2015-10 Article PeerReviewed image en http://eprints.unisza.edu.my/6697/1/FH02-FIK-15-03934.jpg Julaily Aida, Jusoh and Mohd Nordin, Abdul Rahman and Magaji Zainab, Musa (2015) Digital reference services using web services: Overview, design and specifications. Journal of Theoretical and Applied Information Technology, 79 (3). pp. 444-455. ISSN 19928645
institution Universiti Sultan Zainal Abidin
building UNISZA Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Sultan Zainal Abidin
content_source UNISZA Institutional Repository
url_provider https://eprints.unisza.edu.my/
language English
topic QA75 Electronic computers. Computer science
spellingShingle QA75 Electronic computers. Computer science
Julaily Aida, Jusoh
Mohd Nordin, Abdul Rahman
Magaji Zainab, Musa
Digital reference services using web services: Overview, design and specifications
description Digital reference service (DRS) is an emerging trend of traditional reference service. Easily accessible digital reference service that provides real time service to the patrons has become one of the necessities of the library information systems. Implementing a networked synchronous digital reference service by most libraries has become a difficult task. Web services on the other hand allow interoperability between heterogeneous devices and applications provided that they have conformed to the web services protocols. This paper gives an overview of digital reference service and web services applications. It uses questionnaires to make a survey in some university libraries so as to find out the actual problems faced by patrons while using DRS and also to know the specific requirements of the patrons. It provides a means of eradicating the present problem of digital referencing in the libraries by proposing a model for using web services technology in developing networked synchronous digital reference services. The functional informal specifications of the proposed model are also provided.
format Article
author Julaily Aida, Jusoh
Mohd Nordin, Abdul Rahman
Magaji Zainab, Musa
author_facet Julaily Aida, Jusoh
Mohd Nordin, Abdul Rahman
Magaji Zainab, Musa
author_sort Julaily Aida, Jusoh
title Digital reference services using web services: Overview, design and specifications
title_short Digital reference services using web services: Overview, design and specifications
title_full Digital reference services using web services: Overview, design and specifications
title_fullStr Digital reference services using web services: Overview, design and specifications
title_full_unstemmed Digital reference services using web services: Overview, design and specifications
title_sort digital reference services using web services: overview, design and specifications
publisher Asian Research Publishing Network
publishDate 2015
url http://eprints.unisza.edu.my/6697/1/FH02-FIK-15-03934.jpg
http://eprints.unisza.edu.my/6697/
_version_ 1744358564232691712
score 13.211869

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