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The effect and the Challenges of Implementing Total Quality Management on Performance of Higher Education Institution

This study aims to identify the total quality management and its impact on the efficiency of academic performance in Jordanian universities , through the knowledge level of the application of the principles of total quality management in the University of Jordan, from the viewpoint of its employe...

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Main Authors: Mazuri, Abd Ghani, Alshatnawi Hamza, Ali Mohammad
Format: Article
Language:English
Published: 2018
Subjects:
HD28 Management. Industrial Management
Online Access:http://eprints.unisza.edu.my/6432/1/FH02-FESP-18-13590.pdf
http://eprints.unisza.edu.my/6432/
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spelling my-unisza-ir.64322022-03-20T07:23:11Z http://eprints.unisza.edu.my/6432/ The effect and the Challenges of Implementing Total Quality Management on Performance of Higher Education Institution Mazuri, Abd Ghani Alshatnawi Hamza, Ali Mohammad HD28 Management. Industrial Management This study aims to identify the total quality management and its impact on the efficiency of academic performance in Jordanian universities , through the knowledge level of the application of the principles of total quality management in the University of Jordan, from the viewpoint of its employees ( faculty members ) and to identify the most TQM principles applied in the university as seen employees faculty members and activating the role of interested and administrators Jordan University , and other universities to apply the principles of total quality management and work on enhancing them as well as to identify the requirements of the overall quality of the educational system and to identify the appropriateness of the education system at the University of Jordan to total quality management . So is the problem of the study in a survey TQM principles applied in the University of Jordan, as perceived by its employees through a four principles of quality requirements in education, follow-up of the educational process, the development of human resources (faculty members), and academic administration decisions. The study found many of the recommendations the most important need to focus senior management in educational institutions on the process of applying the principles of total quality management to improve the system of university education and guide the process of decision-making in Jordanian universities , especially the University of Jordan in the preparation of the cadres of the Academy are eligible to lead the process of change and the impact on efficiency and productivity to reach the learning outcomes high quality and the need for attention out of total quality management as a specific quality assurance process in organizations that do not aim to profit any service organizations such as educational. 2018-01 Article PeerReviewed text en http://eprints.unisza.edu.my/6432/1/FH02-FESP-18-13590.pdf Mazuri, Abd Ghani and Alshatnawi Hamza, Ali Mohammad (2018) The effect and the Challenges of Implementing Total Quality Management on Performance of Higher Education Institution. International Journal For Research In Educational Studies, 4 (3). pp. 16-34. ISSN 2208-2115
institution Universiti Sultan Zainal Abidin
building UNISZA Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Sultan Zainal Abidin
content_source UNISZA Institutional Repository
url_provider https://eprints.unisza.edu.my/
language English
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Mazuri, Abd Ghani
Alshatnawi Hamza, Ali Mohammad
The effect and the Challenges of Implementing Total Quality Management on Performance of Higher Education Institution
description This study aims to identify the total quality management and its impact on the efficiency of academic performance in Jordanian universities , through the knowledge level of the application of the principles of total quality management in the University of Jordan, from the viewpoint of its employees ( faculty members ) and to identify the most TQM principles applied in the university as seen employees faculty members and activating the role of interested and administrators Jordan University , and other universities to apply the principles of total quality management and work on enhancing them as well as to identify the requirements of the overall quality of the educational system and to identify the appropriateness of the education system at the University of Jordan to total quality management . So is the problem of the study in a survey TQM principles applied in the University of Jordan, as perceived by its employees through a four principles of quality requirements in education, follow-up of the educational process, the development of human resources (faculty members), and academic administration decisions. The study found many of the recommendations the most important need to focus senior management in educational institutions on the process of applying the principles of total quality management to improve the system of university education and guide the process of decision-making in Jordanian universities , especially the University of Jordan in the preparation of the cadres of the Academy are eligible to lead the process of change and the impact on efficiency and productivity to reach the learning outcomes high quality and the need for attention out of total quality management as a specific quality assurance process in organizations that do not aim to profit any service organizations such as educational.
format Article
author Mazuri, Abd Ghani
Alshatnawi Hamza, Ali Mohammad
author_facet Mazuri, Abd Ghani
Alshatnawi Hamza, Ali Mohammad
author_sort Mazuri, Abd Ghani
title The effect and the Challenges of Implementing Total Quality Management on Performance of Higher Education Institution
title_short The effect and the Challenges of Implementing Total Quality Management on Performance of Higher Education Institution
title_full The effect and the Challenges of Implementing Total Quality Management on Performance of Higher Education Institution
title_fullStr The effect and the Challenges of Implementing Total Quality Management on Performance of Higher Education Institution
title_full_unstemmed The effect and the Challenges of Implementing Total Quality Management on Performance of Higher Education Institution
title_sort effect and the challenges of implementing total quality management on performance of higher education institution
publishDate 2018
url http://eprints.unisza.edu.my/6432/1/FH02-FESP-18-13590.pdf
http://eprints.unisza.edu.my/6432/
_version_ 1728056365545422848
score 13.211869

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