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The Effect of Total Quality Management and Knowledge Management on Organizational Performance in Higher Education Institution in Jordan

The general purpose of this study was to investigate the perceptions of Higher education institutions members regarding the application of Total Quality Management and Knowledge Management principles to their universities in Jordan, In addition, the study examined the extent to which these faculty m...

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Main Authors: Mazuri, Abd Ghani, Hamza Ali, Mohammad Alshatnawi
Format: Article
Language:English
Published: 2018
Subjects:
HD28 Management. Industrial Management
Online Access:http://eprints.unisza.edu.my/6364/1/FH02-FESP-18-14476.pdf
http://eprints.unisza.edu.my/6364/
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id my-unisza-ir.6364
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spelling my-unisza-ir.63642022-03-17T03:04:30Z http://eprints.unisza.edu.my/6364/ The Effect of Total Quality Management and Knowledge Management on Organizational Performance in Higher Education Institution in Jordan Mazuri, Abd Ghani Hamza Ali, Mohammad Alshatnawi HD28 Management. Industrial Management The general purpose of this study was to investigate the perceptions of Higher education institutions members regarding the application of Total Quality Management and Knowledge Management principles to their universities in Jordan, In addition, the study examined the extent to which these faculty members differ in their perceptions and the extent to which differences in perceptions were influenced by rank, educational level and years of experience. The sample consisted of 72 faculty members from four Education College's in Jordan. They completed a 31 -item questionnaire covering five dimensions of TQM and five dimensions of KM and one dimension of Organizational Performance. This study provides some insights in the resource-based view. It reveals that the resources in an organization may be hierarchical. KM may be one-step closer to organizational performance in the paths leading from TQM to organizational performance. This study contributes to the understanding of the relationship between TQM, KM and organizational performance. 2018-07 Article PeerReviewed text en http://eprints.unisza.edu.my/6364/1/FH02-FESP-18-14476.pdf Mazuri, Abd Ghani and Hamza Ali, Mohammad Alshatnawi (2018) The Effect of Total Quality Management and Knowledge Management on Organizational Performance in Higher Education Institution in Jordan. International Journal of Academic Research economics and management sciences, 7 (3). pp. 17-29. ISSN 2226-3624
institution Universiti Sultan Zainal Abidin
building UNISZA Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Sultan Zainal Abidin
content_source UNISZA Institutional Repository
url_provider https://eprints.unisza.edu.my/
language English
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Mazuri, Abd Ghani
Hamza Ali, Mohammad Alshatnawi
The Effect of Total Quality Management and Knowledge Management on Organizational Performance in Higher Education Institution in Jordan
description The general purpose of this study was to investigate the perceptions of Higher education institutions members regarding the application of Total Quality Management and Knowledge Management principles to their universities in Jordan, In addition, the study examined the extent to which these faculty members differ in their perceptions and the extent to which differences in perceptions were influenced by rank, educational level and years of experience. The sample consisted of 72 faculty members from four Education College's in Jordan. They completed a 31 -item questionnaire covering five dimensions of TQM and five dimensions of KM and one dimension of Organizational Performance. This study provides some insights in the resource-based view. It reveals that the resources in an organization may be hierarchical. KM may be one-step closer to organizational performance in the paths leading from TQM to organizational performance. This study contributes to the understanding of the relationship between TQM, KM and organizational performance.
format Article
author Mazuri, Abd Ghani
Hamza Ali, Mohammad Alshatnawi
author_facet Mazuri, Abd Ghani
Hamza Ali, Mohammad Alshatnawi
author_sort Mazuri, Abd Ghani
title The Effect of Total Quality Management and Knowledge Management on Organizational Performance in Higher Education Institution in Jordan
title_short The Effect of Total Quality Management and Knowledge Management on Organizational Performance in Higher Education Institution in Jordan
title_full The Effect of Total Quality Management and Knowledge Management on Organizational Performance in Higher Education Institution in Jordan
title_fullStr The Effect of Total Quality Management and Knowledge Management on Organizational Performance in Higher Education Institution in Jordan
title_full_unstemmed The Effect of Total Quality Management and Knowledge Management on Organizational Performance in Higher Education Institution in Jordan
title_sort effect of total quality management and knowledge management on organizational performance in higher education institution in jordan
publishDate 2018
url http://eprints.unisza.edu.my/6364/1/FH02-FESP-18-14476.pdf
http://eprints.unisza.edu.my/6364/
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score 13.211869

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