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Catastrophe of E-Commerce among Malaysian SMEs – between its perceived and proven benefits

There is a substantial interest in the adoption of e-commerce by firms, particularly the small and medium enterprises (SMEs). SMEs are said to gain considerably from using the e-commerce because the Internet provides equal access to both SMEs and large organizations. It is also said SMEs which ado...

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Main Authors: Noor Azuan Hashim,, Nor Liza Abdullah,
Format: Article
Language:English
Published: Penerbit Universiti Kebangsaan Malaysia 2014
Online Access:http://journalarticle.ukm.my/9417/1/9217-25193-1-PB.pdf
http://journalarticle.ukm.my/9417/
http://ejournal.ukm.my/pengurusan/issue/view/614
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spelling my-ukm.journal.94172016-12-14T06:49:52Z http://journalarticle.ukm.my/9417/ Catastrophe of E-Commerce among Malaysian SMEs – between its perceived and proven benefits Noor Azuan Hashim, Nor Liza Abdullah, There is a substantial interest in the adoption of e-commerce by firms, particularly the small and medium enterprises (SMEs). SMEs are said to gain considerably from using the e-commerce because the Internet provides equal access to both SMEs and large organizations. It is also said SMEs which adopt e-commerce will improve their businesses and finally increase their profit. However, little is known concerning the benefits that SMEs have gained by adopting e-commerce and to what extent have SMEs achieved these benefits. Thus, this paper aims to analyse between the benefits that SMEs perceived they have gained and the proven benefits they realised. Survey and face-to-face interviews were carried-out in this study. The study found a number of interesting facts. Many respondents in the survey indicated that they gained some benefits, such as, more customers, increased sales, and increased productivity. Yet, the interviews did not substantiate such claims. This paper looks at these views critically and finally provides some suggestions and recommendations. Penerbit Universiti Kebangsaan Malaysia 2014 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/9417/1/9217-25193-1-PB.pdf Noor Azuan Hashim, and Nor Liza Abdullah, (2014) Catastrophe of E-Commerce among Malaysian SMEs – between its perceived and proven benefits. Jurnal Pengurusan, 42 . pp. 145-157. ISSN 0127-2713 http://ejournal.ukm.my/pengurusan/issue/view/614
institution Universiti Kebangsaan Malaysia
building Perpustakaan Tun Sri Lanang Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Kebangsaan Malaysia
content_source UKM Journal Article Repository
url_provider http://journalarticle.ukm.my/
language English
description There is a substantial interest in the adoption of e-commerce by firms, particularly the small and medium enterprises (SMEs). SMEs are said to gain considerably from using the e-commerce because the Internet provides equal access to both SMEs and large organizations. It is also said SMEs which adopt e-commerce will improve their businesses and finally increase their profit. However, little is known concerning the benefits that SMEs have gained by adopting e-commerce and to what extent have SMEs achieved these benefits. Thus, this paper aims to analyse between the benefits that SMEs perceived they have gained and the proven benefits they realised. Survey and face-to-face interviews were carried-out in this study. The study found a number of interesting facts. Many respondents in the survey indicated that they gained some benefits, such as, more customers, increased sales, and increased productivity. Yet, the interviews did not substantiate such claims. This paper looks at these views critically and finally provides some suggestions and recommendations.
format Article
author Noor Azuan Hashim,
Nor Liza Abdullah,
spellingShingle Noor Azuan Hashim,
Nor Liza Abdullah,
Catastrophe of E-Commerce among Malaysian SMEs – between its perceived and proven benefits
author_facet Noor Azuan Hashim,
Nor Liza Abdullah,
author_sort Noor Azuan Hashim,
title Catastrophe of E-Commerce among Malaysian SMEs – between its perceived and proven benefits
title_short Catastrophe of E-Commerce among Malaysian SMEs – between its perceived and proven benefits
title_full Catastrophe of E-Commerce among Malaysian SMEs – between its perceived and proven benefits
title_fullStr Catastrophe of E-Commerce among Malaysian SMEs – between its perceived and proven benefits
title_full_unstemmed Catastrophe of E-Commerce among Malaysian SMEs – between its perceived and proven benefits
title_sort catastrophe of e-commerce among malaysian smes – between its perceived and proven benefits
publisher Penerbit Universiti Kebangsaan Malaysia
publishDate 2014
url http://journalarticle.ukm.my/9417/1/9217-25193-1-PB.pdf
http://journalarticle.ukm.my/9417/
http://ejournal.ukm.my/pengurusan/issue/view/614
_version_ 1643737789282385920
score 13.211869

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