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Enhancing urban governance efficiency through the egovernment of Malaysian local authorities – the case of Subang Jaya

The electronic government (e-government) initiative in Malaysia was launched to lead the country into the Information Age. The vision was for government and businesses people to work together for the benefit of the nation through improved convenience, accessibility and quality of interactions resu...

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Main Authors: Azmizam Abdul Rashid,, Hamzah Jusoh,, Jalaluddin Abdul Malek,
Format: Article
Language:English
Published: Faculty of Social Sciences and Humanities, UKM,Bangi 2010
Online Access:http://journalarticle.ukm.my/784/1/1.2010-1-Azmizam_Hamzah_Jalal-english-3.pdf
http://journalarticle.ukm.my/784/
http://www.ukm.my/geografia/v1/index.php
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spelling my-ukm.journal.7842016-12-14T06:28:09Z http://journalarticle.ukm.my/784/ Enhancing urban governance efficiency through the egovernment of Malaysian local authorities – the case of Subang Jaya Azmizam Abdul Rashid, Hamzah Jusoh, Jalaluddin Abdul Malek, The electronic government (e-government) initiative in Malaysia was launched to lead the country into the Information Age. The vision was for government and businesses people to work together for the benefit of the nation through improved convenience, accessibility and quality of interactions resulting from better information flows, processes, speed and quality of policy development, coordination and enforcement. This paper describes how this vision of e-government had been achieved by the Majlis Perbandaran Subang Jaya (MPSJ) local authority. Seven factors were behind this success of the MPSJ’s implementation of the e-government, namely, the willingness of the local authority to commit to e-government and depart from existing ways of doing things; the willingness of the local authority’s top management to lead the way to e-government; seamless e-government services that encouraged different agencies to work closely with the MPSJ; the ICT skills building capability and capacity of the MPSJ officers; the development of an egovernment public-private partnership framework; the ability of the MPSJ management to overcome costrelated problems in the implementation of e-government; and, the ability of the MPSJ management to monitor and evaluate the impact and benefits of the e-government programme in order to justify continued political and public support. The achievement notwithstanding, the paper identifies further rooms for improvement, namely, the introduction of e-submission to enable the electronic transfer and management of Computer-Aided Drawings (CAD) and related documents through the creation of a Wide Area Network(WAN); and, the application of GIS (GIS-MPSJ) for the computer processing of geographically referenced data. Faculty of Social Sciences and Humanities, UKM,Bangi 2010-01 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/784/1/1.2010-1-Azmizam_Hamzah_Jalal-english-3.pdf Azmizam Abdul Rashid, and Hamzah Jusoh, and Jalaluddin Abdul Malek, (2010) Enhancing urban governance efficiency through the egovernment of Malaysian local authorities – the case of Subang Jaya. Geografia : Malaysian Journal of Society and Space, 6 (1). pp. 1-12. ISSN 2180-2491 http://www.ukm.my/geografia/v1/index.php
institution Universiti Kebangsaan Malaysia
building Perpustakaan Tun Sri Lanang Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Kebangsaan Malaysia
content_source UKM Journal Article Repository
url_provider http://journalarticle.ukm.my/
language English
description The electronic government (e-government) initiative in Malaysia was launched to lead the country into the Information Age. The vision was for government and businesses people to work together for the benefit of the nation through improved convenience, accessibility and quality of interactions resulting from better information flows, processes, speed and quality of policy development, coordination and enforcement. This paper describes how this vision of e-government had been achieved by the Majlis Perbandaran Subang Jaya (MPSJ) local authority. Seven factors were behind this success of the MPSJ’s implementation of the e-government, namely, the willingness of the local authority to commit to e-government and depart from existing ways of doing things; the willingness of the local authority’s top management to lead the way to e-government; seamless e-government services that encouraged different agencies to work closely with the MPSJ; the ICT skills building capability and capacity of the MPSJ officers; the development of an egovernment public-private partnership framework; the ability of the MPSJ management to overcome costrelated problems in the implementation of e-government; and, the ability of the MPSJ management to monitor and evaluate the impact and benefits of the e-government programme in order to justify continued political and public support. The achievement notwithstanding, the paper identifies further rooms for improvement, namely, the introduction of e-submission to enable the electronic transfer and management of Computer-Aided Drawings (CAD) and related documents through the creation of a Wide Area Network(WAN); and, the application of GIS (GIS-MPSJ) for the computer processing of geographically referenced data.
format Article
author Azmizam Abdul Rashid,
Hamzah Jusoh,
Jalaluddin Abdul Malek,
spellingShingle Azmizam Abdul Rashid,
Hamzah Jusoh,
Jalaluddin Abdul Malek,
Enhancing urban governance efficiency through the egovernment of Malaysian local authorities – the case of Subang Jaya
author_facet Azmizam Abdul Rashid,
Hamzah Jusoh,
Jalaluddin Abdul Malek,
author_sort Azmizam Abdul Rashid,
title Enhancing urban governance efficiency through the egovernment of Malaysian local authorities – the case of Subang Jaya
title_short Enhancing urban governance efficiency through the egovernment of Malaysian local authorities – the case of Subang Jaya
title_full Enhancing urban governance efficiency through the egovernment of Malaysian local authorities – the case of Subang Jaya
title_fullStr Enhancing urban governance efficiency through the egovernment of Malaysian local authorities – the case of Subang Jaya
title_full_unstemmed Enhancing urban governance efficiency through the egovernment of Malaysian local authorities – the case of Subang Jaya
title_sort enhancing urban governance efficiency through the egovernment of malaysian local authorities – the case of subang jaya
publisher Faculty of Social Sciences and Humanities, UKM,Bangi
publishDate 2010
url http://journalarticle.ukm.my/784/1/1.2010-1-Azmizam_Hamzah_Jalal-english-3.pdf
http://journalarticle.ukm.my/784/
http://www.ukm.my/geografia/v1/index.php
_version_ 1643734823839203328
score 13.211869

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