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Oral english communication difficulties and coping strategies of Diploma of Hotel Management Students at UiTM

Being able to communicate effectively is a much sought after skill by employers in today’s globalised work contexts. This article examines the types of oral communication difficulties faced by Diploma level ESL learners. This study also analysed the types of communication strategies used by the st...

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Main Authors: Norafini Zulkurnain,, Sarjit Kaur,
Format: Article
Language:English
Published: Pusat Pengajian Bahasa dan Linguistik, FSSK, UKM 2014
Online Access:http://journalarticle.ukm.my/7741/1/6078-18848-1-PB.pdf
http://journalarticle.ukm.my/7741/
http://ejournals.ukm.my/3l/index
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spelling my-ukm.journal.77412016-12-14T06:45:02Z http://journalarticle.ukm.my/7741/ Oral english communication difficulties and coping strategies of Diploma of Hotel Management Students at UiTM Norafini Zulkurnain, Sarjit Kaur, Being able to communicate effectively is a much sought after skill by employers in today’s globalised work contexts. This article examines the types of oral communication difficulties faced by Diploma level ESL learners. This study also analysed the types of communication strategies used by the students to cope with speaking and listening problems during English oral communication activities. With these research objectives, a questionnaire known as the Oral Communication Strategies Inventory (OCSI) was distributed to 100 Diploma of Hotel Management students at the UiTM branch campus in Penang. Following that, 16 students from the total population were interviewed and they also took part in a journal writing activity to explain the difficulties they encounter when engaging in English conversation with others. The results revealed that difficulties occurred due to learners’ lack of English language knowledge. It was also found that learners are keen to get involved in English oral communication activities and most of them negotiate meaning with the interlocutors to understand the intended messages. The implications of this study suggest that teachers should be more creative in constructing interactive learning experiences for their students and teach coping strategies as part of students’ repertories of oral communication skills. Pusat Pengajian Bahasa dan Linguistik, FSSK, UKM 2014 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/7741/1/6078-18848-1-PB.pdf Norafini Zulkurnain, and Sarjit Kaur, (2014) Oral english communication difficulties and coping strategies of Diploma of Hotel Management Students at UiTM. 3L; Language,Linguistics and Literature,The Southeast Asian Journal of English Language Studies., 20 (3). pp. 93-112. ISSN 0128-5157 http://ejournals.ukm.my/3l/index
institution Universiti Kebangsaan Malaysia
building Perpustakaan Tun Sri Lanang Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Kebangsaan Malaysia
content_source UKM Journal Article Repository
url_provider http://journalarticle.ukm.my/
language English
description Being able to communicate effectively is a much sought after skill by employers in today’s globalised work contexts. This article examines the types of oral communication difficulties faced by Diploma level ESL learners. This study also analysed the types of communication strategies used by the students to cope with speaking and listening problems during English oral communication activities. With these research objectives, a questionnaire known as the Oral Communication Strategies Inventory (OCSI) was distributed to 100 Diploma of Hotel Management students at the UiTM branch campus in Penang. Following that, 16 students from the total population were interviewed and they also took part in a journal writing activity to explain the difficulties they encounter when engaging in English conversation with others. The results revealed that difficulties occurred due to learners’ lack of English language knowledge. It was also found that learners are keen to get involved in English oral communication activities and most of them negotiate meaning with the interlocutors to understand the intended messages. The implications of this study suggest that teachers should be more creative in constructing interactive learning experiences for their students and teach coping strategies as part of students’ repertories of oral communication skills.
format Article
author Norafini Zulkurnain,
Sarjit Kaur,
spellingShingle Norafini Zulkurnain,
Sarjit Kaur,
Oral english communication difficulties and coping strategies of Diploma of Hotel Management Students at UiTM
author_facet Norafini Zulkurnain,
Sarjit Kaur,
author_sort Norafini Zulkurnain,
title Oral english communication difficulties and coping strategies of Diploma of Hotel Management Students at UiTM
title_short Oral english communication difficulties and coping strategies of Diploma of Hotel Management Students at UiTM
title_full Oral english communication difficulties and coping strategies of Diploma of Hotel Management Students at UiTM
title_fullStr Oral english communication difficulties and coping strategies of Diploma of Hotel Management Students at UiTM
title_full_unstemmed Oral english communication difficulties and coping strategies of Diploma of Hotel Management Students at UiTM
title_sort oral english communication difficulties and coping strategies of diploma of hotel management students at uitm
publisher Pusat Pengajian Bahasa dan Linguistik, FSSK, UKM
publishDate 2014
url http://journalarticle.ukm.my/7741/1/6078-18848-1-PB.pdf
http://journalarticle.ukm.my/7741/
http://ejournals.ukm.my/3l/index
_version_ 1643737228284788736
score 13.211869

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