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Knowledge management strategy and human capital management in hotel industry

The present study explores the knowledge management strategy of Malaysian hotels in managing and leveraging their human capital. This study employs a case study approach, where interviews were conducted with human resource managers of seven hotels with different star ratings. Data are analyzed usi...

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Main Authors: Nor Liza Abdullah,, Rosmah Mat Isa,, Rasidah Arshad,, Noradiva Hamzah,, Noor Azuan Hashim,
Format: Article
Language:English
Published: Penerbit Universiti Kebangsaan Malaysia 2013
Online Access:http://journalarticle.ukm.my/6966/1/4623-10813-1-SM.pdf
http://journalarticle.ukm.my/6966/
http://ejournal.ukm.my/pengurusan/index
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spelling my-ukm.journal.69662016-12-14T06:42:43Z http://journalarticle.ukm.my/6966/ Knowledge management strategy and human capital management in hotel industry Nor Liza Abdullah, Rosmah Mat Isa, Rasidah Arshad, Noradiva Hamzah, Noor Azuan Hashim, The present study explores the knowledge management strategy of Malaysian hotels in managing and leveraging their human capital. This study employs a case study approach, where interviews were conducted with human resource managers of seven hotels with different star ratings. Data are analyzed using NVivo and within and cross case analyses are performed to understand the different knowledge management strategies of Malaysian hotels to determine best practices in harnessing human capital in the hotel industry. The findings suggest that firms’ strategies are influenced by knowledge management and human capital management. The higher the rating of the hotels, the more likely the hotel is to adopt a knowledge management strategy based upon a human oriented strategy. This influences the innovativeness and creativeness of their human capital, which, in turn, increases the competitive advantage of the firms. Penerbit Universiti Kebangsaan Malaysia 2013 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/6966/1/4623-10813-1-SM.pdf Nor Liza Abdullah, and Rosmah Mat Isa, and Rasidah Arshad, and Noradiva Hamzah, and Noor Azuan Hashim, (2013) Knowledge management strategy and human capital management in hotel industry. Jurnal Pengurusan, 38 . pp. 3-14. ISSN 0127-2713 http://ejournal.ukm.my/pengurusan/index
institution Universiti Kebangsaan Malaysia
building Perpustakaan Tun Sri Lanang Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Kebangsaan Malaysia
content_source UKM Journal Article Repository
url_provider http://journalarticle.ukm.my/
language English
description The present study explores the knowledge management strategy of Malaysian hotels in managing and leveraging their human capital. This study employs a case study approach, where interviews were conducted with human resource managers of seven hotels with different star ratings. Data are analyzed using NVivo and within and cross case analyses are performed to understand the different knowledge management strategies of Malaysian hotels to determine best practices in harnessing human capital in the hotel industry. The findings suggest that firms’ strategies are influenced by knowledge management and human capital management. The higher the rating of the hotels, the more likely the hotel is to adopt a knowledge management strategy based upon a human oriented strategy. This influences the innovativeness and creativeness of their human capital, which, in turn, increases the competitive advantage of the firms.
format Article
author Nor Liza Abdullah,
Rosmah Mat Isa,
Rasidah Arshad,
Noradiva Hamzah,
Noor Azuan Hashim,
spellingShingle Nor Liza Abdullah,
Rosmah Mat Isa,
Rasidah Arshad,
Noradiva Hamzah,
Noor Azuan Hashim,
Knowledge management strategy and human capital management in hotel industry
author_facet Nor Liza Abdullah,
Rosmah Mat Isa,
Rasidah Arshad,
Noradiva Hamzah,
Noor Azuan Hashim,
author_sort Nor Liza Abdullah,
title Knowledge management strategy and human capital management in hotel industry
title_short Knowledge management strategy and human capital management in hotel industry
title_full Knowledge management strategy and human capital management in hotel industry
title_fullStr Knowledge management strategy and human capital management in hotel industry
title_full_unstemmed Knowledge management strategy and human capital management in hotel industry
title_sort knowledge management strategy and human capital management in hotel industry
publisher Penerbit Universiti Kebangsaan Malaysia
publishDate 2013
url http://journalarticle.ukm.my/6966/1/4623-10813-1-SM.pdf
http://journalarticle.ukm.my/6966/
http://ejournal.ukm.my/pengurusan/index
_version_ 1643736959969918976
score 13.211869

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