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Acculturation of knowledge management initiative in commercial banks: the case of Malaysia

Banks merger and financial liberalization has urged that banks’ operation to be based on knowledge. It is deem crucial to identify the adoption of knowledge management initiative in Malaysian commercial banks particularly on Procurement and Empowerment of knowledge; Training and Mentorship; Communic...

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Main Authors: Hafizi M. Ali,, Zawiyah M. Yusof,
Format: Article
Language:English
Published: Penerbit Universiti Kebangsaan Malaysia 2012
Online Access:http://journalarticle.ukm.my/6258/1/1601-3019-1-SM.pdf
http://journalarticle.ukm.my/6258/
http://www.ftsm.ukm.my/apjitm/
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spelling my-ukm.journal.62582016-12-14T06:40:39Z http://journalarticle.ukm.my/6258/ Acculturation of knowledge management initiative in commercial banks: the case of Malaysia Hafizi M. Ali, Zawiyah M. Yusof, Banks merger and financial liberalization has urged that banks’ operation to be based on knowledge. It is deem crucial to identify the adoption of knowledge management initiative in Malaysian commercial banks particularly on Procurement and Empowerment of knowledge; Training and Mentorship; Communication; and Incentives. A survey employing questionnaires was carried out involving all 10 domestic commercial banks focussing on Human Resource Management units. Procurement and empowerment of knowledge (four aspects), training and mentorship (six aspects), communication (three aspects), and incentives (two aspects) were examined. It is evident that knowledge management practices do exist in all of the investigated aspects. The study reveals that banks do procure and utilise knowledge from their industrial associations, competitors, customers, and suppliers and also encourage staff to pursue education by giving incentives such as reimburse the fees for job-related courses. With respect to communication, written documents such as training manuals, job procedures and practices, and articles depicting organizational knowledge are addressed. In addition, financial and non-financial incentives are also practiced which indicate that incentives are also within the concern. It is believed, this study would motivate banks in Malaysia to acknowledge the knowledge management initiative as a new activity to embark on. Penerbit Universiti Kebangsaan Malaysia 2012-06 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/6258/1/1601-3019-1-SM.pdf Hafizi M. Ali, and Zawiyah M. Yusof, (2012) Acculturation of knowledge management initiative in commercial banks: the case of Malaysia. Asia-Pacific Journal of Information Technology and Multimedia, 1 (1). pp. 38-47. ISSN 2289-2192 http://www.ftsm.ukm.my/apjitm/
institution Universiti Kebangsaan Malaysia
building Perpustakaan Tun Sri Lanang Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Kebangsaan Malaysia
content_source UKM Journal Article Repository
url_provider http://journalarticle.ukm.my/
language English
description Banks merger and financial liberalization has urged that banks’ operation to be based on knowledge. It is deem crucial to identify the adoption of knowledge management initiative in Malaysian commercial banks particularly on Procurement and Empowerment of knowledge; Training and Mentorship; Communication; and Incentives. A survey employing questionnaires was carried out involving all 10 domestic commercial banks focussing on Human Resource Management units. Procurement and empowerment of knowledge (four aspects), training and mentorship (six aspects), communication (three aspects), and incentives (two aspects) were examined. It is evident that knowledge management practices do exist in all of the investigated aspects. The study reveals that banks do procure and utilise knowledge from their industrial associations, competitors, customers, and suppliers and also encourage staff to pursue education by giving incentives such as reimburse the fees for job-related courses. With respect to communication, written documents such as training manuals, job procedures and practices, and articles depicting organizational knowledge are addressed. In addition, financial and non-financial incentives are also practiced which indicate that incentives are also within the concern. It is believed, this study would motivate banks in Malaysia to acknowledge the knowledge management initiative as a new activity to embark on.
format Article
author Hafizi M. Ali,
Zawiyah M. Yusof,
spellingShingle Hafizi M. Ali,
Zawiyah M. Yusof,
Acculturation of knowledge management initiative in commercial banks: the case of Malaysia
author_facet Hafizi M. Ali,
Zawiyah M. Yusof,
author_sort Hafizi M. Ali,
title Acculturation of knowledge management initiative in commercial banks: the case of Malaysia
title_short Acculturation of knowledge management initiative in commercial banks: the case of Malaysia
title_full Acculturation of knowledge management initiative in commercial banks: the case of Malaysia
title_fullStr Acculturation of knowledge management initiative in commercial banks: the case of Malaysia
title_full_unstemmed Acculturation of knowledge management initiative in commercial banks: the case of Malaysia
title_sort acculturation of knowledge management initiative in commercial banks: the case of malaysia
publisher Penerbit Universiti Kebangsaan Malaysia
publishDate 2012
url http://journalarticle.ukm.my/6258/1/1601-3019-1-SM.pdf
http://journalarticle.ukm.my/6258/
http://www.ftsm.ukm.my/apjitm/
_version_ 1643736702575968256
score 13.211869

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