Konflik dan kesamaran peranan dalam kalangan personel teknologi maklumat dalam perkhidmatan Tentera Darat Malaysia.
The study analyses the existence of role conflict and role ambiguity among information technology (IT) personnel in the army services in Malaysia. This study also attempts to determine whether there is any difference between role conflict and role ambiguity based on demographic factors such as age...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Universiti Kebangsaan Malaysia
2010
|
| Online Access: | http://journalarticle.ukm.my/598/1/akademika78%5B03%5DA4.pdf http://journalarticle.ukm.my/598/ http://www.ukm.my/~penerbit/akademika |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| id |
my-ukm.journal.598 |
|---|---|
| record_format |
eprints |
| spelling |
my-ukm.journal.5982011-08-11T07:29:16Z http://journalarticle.ukm.my/598/ Konflik dan kesamaran peranan dalam kalangan personel teknologi maklumat dalam perkhidmatan Tentera Darat Malaysia. Zawiyah Mohammad Yusof, Norli Mohamed Noor, The study analyses the existence of role conflict and role ambiguity among information technology (IT) personnel in the army services in Malaysia. This study also attempts to determine whether there is any difference between role conflict and role ambiguity based on demographic factors such as age, gender, management group and duration of service in the army. Variables such as task satisfaction and role overload were also examined to determine their correlation with role conflict and role ambiguity. A total of 83 IT personnel including army officers and other ranks from selected army organisations within Kuala Lumpur were sampled. This study, which was conducted in 2005 employed survey method with questionnaires as instrument to collect the data. The data analysis supports the hypothesis regarding the existence of role conflict and role overload among IT personnel in the army service. However, the overall level of role conflict and role overload is low. There is significant difference of role conflict between age and gender. IT personnel do not experience role ambiguity, instead they show high role clarity regarding work objectives, scope of work, responsibilities and role undertakings. The findings also show the correlation between role conflict and role overload but no significant correlation can be seen between role conflict and job satisfaction. This research is intended to inform the Malaysian Army policy makers about the importance of a conducive working environment. Top management must be aware of the continuous stress experienced by IT personnel and seek to overcome the problem. Universiti Kebangsaan Malaysia 2010-01 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/598/1/akademika78%5B03%5DA4.pdf Zawiyah Mohammad Yusof, and Norli Mohamed Noor, (2010) Konflik dan kesamaran peranan dalam kalangan personel teknologi maklumat dalam perkhidmatan Tentera Darat Malaysia. AKADEMIKA, 78 . pp. 59-66. ISSN 0126-5008 http://www.ukm.my/~penerbit/akademika |
| institution |
Universiti Kebangsaan Malaysia |
| building |
Perpustakaan Tun Sri Lanang Library |
| collection |
Institutional Repository |
| continent |
Asia |
| country |
Malaysia |
| content_provider |
Universiti Kebangsaan Malaysia |
| content_source |
UKM Journal Article Repository |
| url_provider |
http://journalarticle.ukm.my/ |
| language |
English |
| description |
The study analyses the existence of role conflict and role ambiguity among information technology (IT) personnel in
the army services in Malaysia. This study also attempts to determine whether there is any difference between role
conflict and role ambiguity based on demographic factors such as age, gender, management group and duration of
service in the army. Variables such as task satisfaction and role overload were also examined to determine their
correlation with role conflict and role ambiguity. A total of 83 IT personnel including army officers and other ranks
from selected army organisations within Kuala Lumpur were sampled. This study, which was conducted in 2005 employed survey method with questionnaires as instrument to collect the data. The data analysis supports the hypothesis regarding the existence of role conflict and role overload among IT personnel in the army service. However, the overall level of role conflict and role overload is low. There is significant difference of role conflict between age and gender. IT personnel do not experience role ambiguity, instead they show high role clarity regarding work objectives, scope of work, responsibilities and role undertakings. The findings also show the correlation between role conflict and role overload but no significant correlation can be seen between role conflict and job satisfaction. This research is intended to inform the Malaysian Army policy makers about the importance of a conducive working environment. Top management must be aware of the continuous stress experienced by IT personnel and seek to overcome the problem. |
| format |
Article |
| author |
Zawiyah Mohammad Yusof, Norli Mohamed Noor, |
| spellingShingle |
Zawiyah Mohammad Yusof, Norli Mohamed Noor, Konflik dan kesamaran peranan dalam kalangan personel teknologi maklumat dalam perkhidmatan Tentera Darat Malaysia. |
| author_facet |
Zawiyah Mohammad Yusof, Norli Mohamed Noor, |
| author_sort |
Zawiyah Mohammad Yusof, |
| title |
Konflik dan kesamaran peranan dalam kalangan personel teknologi maklumat dalam perkhidmatan Tentera Darat Malaysia. |
| title_short |
Konflik dan kesamaran peranan dalam kalangan personel teknologi maklumat dalam perkhidmatan Tentera Darat Malaysia. |
| title_full |
Konflik dan kesamaran peranan dalam kalangan personel teknologi maklumat dalam perkhidmatan Tentera Darat Malaysia. |
| title_fullStr |
Konflik dan kesamaran peranan dalam kalangan personel teknologi maklumat dalam perkhidmatan Tentera Darat Malaysia. |
| title_full_unstemmed |
Konflik dan kesamaran peranan dalam kalangan personel teknologi maklumat dalam perkhidmatan Tentera Darat Malaysia. |
| title_sort |
konflik dan kesamaran peranan dalam kalangan personel teknologi maklumat dalam perkhidmatan tentera darat malaysia. |
| publisher |
Universiti Kebangsaan Malaysia |
| publishDate |
2010 |
| url |
http://journalarticle.ukm.my/598/1/akademika78%5B03%5DA4.pdf http://journalarticle.ukm.my/598/ http://www.ukm.my/~penerbit/akademika |
| _version_ |
1643734770798034944 |
| score |
13.211869 |