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Workplace writing in English: insights from Malaysian bank managers.

This paper discusses the findings of a series of interviews with three local commercial bank managers, describing workplace writing among Malaysian bank executives as writers of English as a second language (ESL). Existing studies on workplace writing are found to be limited in number, particularly...

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Main Authors: Nur Ehsan Mohd Said,, Saadiyah Darus,
Format: Article
Language:English
Published: Penerbit UKM 2011
Online Access:http://journalarticle.ukm.my/2771/1/pp219_233_edited.pdf
http://journalarticle.ukm.my/2771/
http://www.ukm.my/ppbl/Gema/gemahome.html.
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spelling my-ukm.journal.27712016-12-14T06:32:35Z http://journalarticle.ukm.my/2771/ Workplace writing in English: insights from Malaysian bank managers. Nur Ehsan Mohd Said, Saadiyah Darus, This paper discusses the findings of a series of interviews with three local commercial bank managers, describing workplace writing among Malaysian bank executives as writers of English as a second language (ESL). Existing studies on workplace writing are found to be limited in number, particularly those that investigate writing among bank executives. In addition, the status of English as a second language (L2) poses an inherent linguistic challenge for Malaysians and, thus, results in a different set of writing needs than for native writers of English. These factors illustrate the need for an in-depth investigation of the Malaysian banking institutions context. This study is part of a larger research, and data from this study was collected through semi-structured interviews,involving three managers as experienced informants. Their feedback was divided into four categories: the language of correspondence, the writing responsibilities at each bank, the roles of computers and writing software to assist in writing tasks, and the future of writing software programs in Malaysia. The findings can be summarized as follows: 1) English was the correspondence language in two out of the three banks; 2) writing was a frequent responsibility among most of the executives; 3) the executives were generally not provided any assistance with regard to writing; and, 4) a writing software program tailored for ESL writers was deemed a necessary form of assistance in consideration of the multiple tasks that need to be performed by the bank executives. Penerbit UKM 2011-09 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/2771/1/pp219_233_edited.pdf Nur Ehsan Mohd Said, and Saadiyah Darus, (2011) Workplace writing in English: insights from Malaysian bank managers. GEMA: Online Journal of Language Studies, 11 (3). pp. 219-233. ISSN 1675-8021 http://www.ukm.my/ppbl/Gema/gemahome.html.
institution Universiti Kebangsaan Malaysia
building Perpustakaan Tun Sri Lanang Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Kebangsaan Malaysia
content_source UKM Journal Article Repository
url_provider http://journalarticle.ukm.my/
language English
description This paper discusses the findings of a series of interviews with three local commercial bank managers, describing workplace writing among Malaysian bank executives as writers of English as a second language (ESL). Existing studies on workplace writing are found to be limited in number, particularly those that investigate writing among bank executives. In addition, the status of English as a second language (L2) poses an inherent linguistic challenge for Malaysians and, thus, results in a different set of writing needs than for native writers of English. These factors illustrate the need for an in-depth investigation of the Malaysian banking institutions context. This study is part of a larger research, and data from this study was collected through semi-structured interviews,involving three managers as experienced informants. Their feedback was divided into four categories: the language of correspondence, the writing responsibilities at each bank, the roles of computers and writing software to assist in writing tasks, and the future of writing software programs in Malaysia. The findings can be summarized as follows: 1) English was the correspondence language in two out of the three banks; 2) writing was a frequent responsibility among most of the executives; 3) the executives were generally not provided any assistance with regard to writing; and, 4) a writing software program tailored for ESL writers was deemed a necessary form of assistance in consideration of the multiple tasks that need to be performed by the bank executives.
format Article
author Nur Ehsan Mohd Said,
Saadiyah Darus,
spellingShingle Nur Ehsan Mohd Said,
Saadiyah Darus,
Workplace writing in English: insights from Malaysian bank managers.
author_facet Nur Ehsan Mohd Said,
Saadiyah Darus,
author_sort Nur Ehsan Mohd Said,
title Workplace writing in English: insights from Malaysian bank managers.
title_short Workplace writing in English: insights from Malaysian bank managers.
title_full Workplace writing in English: insights from Malaysian bank managers.
title_fullStr Workplace writing in English: insights from Malaysian bank managers.
title_full_unstemmed Workplace writing in English: insights from Malaysian bank managers.
title_sort workplace writing in english: insights from malaysian bank managers.
publisher Penerbit UKM
publishDate 2011
url http://journalarticle.ukm.my/2771/1/pp219_233_edited.pdf
http://journalarticle.ukm.my/2771/
http://www.ukm.my/ppbl/Gema/gemahome.html.
_version_ 1643735490963177472
score 13.211869

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