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Postgraduate students’ experience with Zoom-based learning: focus on affordability, access, teaching quality, and assessment

With the COVID-19 pandemic in 2020, Sri Lankan universities turned to video conferencing to maintain academic activities, with Zoom being a popular choice. This study explores postgraduate students' experiences in two Master of Education (M.Ed.) programmes at a Sri Lankan university regarding Z...

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Main Authors: Nawastheen, Fareed Mohamed, Ketheeswaran, Kanapathippillai, Perera, S.A.S. Kausalya, Shifaan, Shajehan
Format: Article
Language:English
Published: Penerbit Universiti Kebangsaan Malaysia 2024
Online Access:http://journalarticle.ukm.my/24311/1/263_273%20741992555151PB.pdf
http://journalarticle.ukm.my/24311/
http://ejournal.ukm.my/ebangi/index
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spelling my-ukm.journal.243112024-10-17T08:12:21Z http://journalarticle.ukm.my/24311/ Postgraduate students’ experience with Zoom-based learning: focus on affordability, access, teaching quality, and assessment Nawastheen, Fareed Mohamed Ketheeswaran, Kanapathippillai Perera, S.A.S. Kausalya Shifaan, Shajehan With the COVID-19 pandemic in 2020, Sri Lankan universities turned to video conferencing to maintain academic activities, with Zoom being a popular choice. This study explores postgraduate students' experiences in two Master of Education (M.Ed.) programmes at a Sri Lankan university regarding Zoom-based online learning. It investigates student perceptions across four key areas: affordability, access and instructor support, quality of teaching, and effectiveness and fairness of assessments. A survey approach was used, with a researcher-developed questionnaire administered online to 189 students studying Sinhala, Tamil, and English. The questionnaire included close-ended questions, Likert-scale items, and open-ended questions, with data analyzed using descriptive statistics. Findings indicate that students generally found Zoom-based instruction accessible and effective. However, areas for improvement were identified, such as enhanced instructor support, a more interactive learning environment, and comprehensive course coverage. Concerns also emerged about instructor support during assessments, clarity of formats, and time allocation. Qualitative data highlighted issues with session length, technology affordability, and a preference for diverse assessment methods. The study provides insights for enhancing M.Ed. programmes conducted online. Recommendations include faculty capacity development in online teaching, promoting the affordability of Zoom-based learning, and refining assessment practices. Addressing these areas and seeking student feedback can help institutions create high-quality, engaging, accessible, and effective Zoom-based programmes. Penerbit Universiti Kebangsaan Malaysia 2024-07 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/24311/1/263_273%20741992555151PB.pdf Nawastheen, Fareed Mohamed and Ketheeswaran, Kanapathippillai and Perera, S.A.S. Kausalya and Shifaan, Shajehan (2024) Postgraduate students’ experience with Zoom-based learning: focus on affordability, access, teaching quality, and assessment. e-Bangi Journal of Social Sciences and Humanities, 21 (3). pp. 263-273. ISSN 1823-884x http://ejournal.ukm.my/ebangi/index
institution Universiti Kebangsaan Malaysia
building Tun Sri Lanang Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Kebangsaan Malaysia
content_source UKM Journal Article Repository
url_provider http://journalarticle.ukm.my/
language English
description With the COVID-19 pandemic in 2020, Sri Lankan universities turned to video conferencing to maintain academic activities, with Zoom being a popular choice. This study explores postgraduate students' experiences in two Master of Education (M.Ed.) programmes at a Sri Lankan university regarding Zoom-based online learning. It investigates student perceptions across four key areas: affordability, access and instructor support, quality of teaching, and effectiveness and fairness of assessments. A survey approach was used, with a researcher-developed questionnaire administered online to 189 students studying Sinhala, Tamil, and English. The questionnaire included close-ended questions, Likert-scale items, and open-ended questions, with data analyzed using descriptive statistics. Findings indicate that students generally found Zoom-based instruction accessible and effective. However, areas for improvement were identified, such as enhanced instructor support, a more interactive learning environment, and comprehensive course coverage. Concerns also emerged about instructor support during assessments, clarity of formats, and time allocation. Qualitative data highlighted issues with session length, technology affordability, and a preference for diverse assessment methods. The study provides insights for enhancing M.Ed. programmes conducted online. Recommendations include faculty capacity development in online teaching, promoting the affordability of Zoom-based learning, and refining assessment practices. Addressing these areas and seeking student feedback can help institutions create high-quality, engaging, accessible, and effective Zoom-based programmes.
format Article
author Nawastheen, Fareed Mohamed
Ketheeswaran, Kanapathippillai
Perera, S.A.S. Kausalya
Shifaan, Shajehan
spellingShingle Nawastheen, Fareed Mohamed
Ketheeswaran, Kanapathippillai
Perera, S.A.S. Kausalya
Shifaan, Shajehan
Postgraduate students’ experience with Zoom-based learning: focus on affordability, access, teaching quality, and assessment
author_facet Nawastheen, Fareed Mohamed
Ketheeswaran, Kanapathippillai
Perera, S.A.S. Kausalya
Shifaan, Shajehan
author_sort Nawastheen, Fareed Mohamed
title Postgraduate students’ experience with Zoom-based learning: focus on affordability, access, teaching quality, and assessment
title_short Postgraduate students’ experience with Zoom-based learning: focus on affordability, access, teaching quality, and assessment
title_full Postgraduate students’ experience with Zoom-based learning: focus on affordability, access, teaching quality, and assessment
title_fullStr Postgraduate students’ experience with Zoom-based learning: focus on affordability, access, teaching quality, and assessment
title_full_unstemmed Postgraduate students’ experience with Zoom-based learning: focus on affordability, access, teaching quality, and assessment
title_sort postgraduate students’ experience with zoom-based learning: focus on affordability, access, teaching quality, and assessment
publisher Penerbit Universiti Kebangsaan Malaysia
publishDate 2024
url http://journalarticle.ukm.my/24311/1/263_273%20741992555151PB.pdf
http://journalarticle.ukm.my/24311/
http://ejournal.ukm.my/ebangi/index
_version_ 1814049123605676032
score 13.211869

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