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Indonesian public response to school reopening during pandemic: capturing sentiment and emotion using X data

The COVID-19 pandemic caused global disruption for education delivery. To prevent adverse effects on student education, authorities instructed education institutions to implement virtual learning. For a developing country like Indonesia, inadequate knowledge and skills in utilizing e-learning applic...

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Main Authors: Andi Muhammad Tri SaktI,, Emma Mohamad,, Andi Eliyah Humairah,, Arina Anis Azlan,
Format: Article
Language:English
Published: Penerbit Universiti Kebangsaan Malaysia 2024
Online Access:http://journalarticle.ukm.my/23945/1/komunikasi_7.pdf
http://journalarticle.ukm.my/23945/
https://ejournal.ukm.my/mjc/issue/view/1710
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spelling my-ukm.journal.239452024-08-12T02:39:47Z http://journalarticle.ukm.my/23945/ Indonesian public response to school reopening during pandemic: capturing sentiment and emotion using X data Andi Muhammad Tri SaktI, Emma Mohamad, Andi Eliyah Humairah, Arina Anis Azlan, The COVID-19 pandemic caused global disruption for education delivery. To prevent adverse effects on student education, authorities instructed education institutions to implement virtual learning. For a developing country like Indonesia, inadequate knowledge and skills in utilizing e-learning applications, unstable networks, and a lack of virtual learning facilities were the biggest concerns in conducting virtual learning. This led school reopening to be a topic hotly discussed on public platforms when the plan was first introduced by the Indonesian government at the end of 2021. Uncertainty surrounding the implementation of school reopening, concerns about the risk of being infected by COVID-19, and concerns about the effects of learning loss on students increased the opinion polarization among the Indonesian public at the time. This study examines public opinion on school reopening during the pandemic and identifies Indonesian public sentiment and emotions toward the issue. A supervised machine learning approach was utilized to mine X (formerly known as Twitter) data that reflected the public opinion toward implementing face-to-face learning during the COVID-19 pandemic in Indonesia. Sentiment analysis on X for six months (September 2021–January 2022) revealed that the negative opinions (n=23,830) were prominent, far more than the positive (n=14,507) and neutral (n=5,413) opinions. Emotion analysis revealed that most of the public felt joy about school reopening. This study highlights some learnings from the pandemic for future crisis preparedness. Through sentiment analysis, mixed reactions toward school reopening were observed. This provides an understanding of public emotions that governments should listen to and act on to build trust. Penerbit Universiti Kebangsaan Malaysia 2024 Article NonPeerReviewed application/pdf en http://journalarticle.ukm.my/23945/1/komunikasi_7.pdf Andi Muhammad Tri SaktI, and Emma Mohamad, and Andi Eliyah Humairah, and Arina Anis Azlan, (2024) Indonesian public response to school reopening during pandemic: capturing sentiment and emotion using X data. Jurnal Komunikasi ; Malaysian Journal of Communication, 40 (2). pp. 111-129. ISSN 0128-1496 https://ejournal.ukm.my/mjc/issue/view/1710
institution Universiti Kebangsaan Malaysia
building Tun Sri Lanang Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Kebangsaan Malaysia
content_source UKM Journal Article Repository
url_provider http://journalarticle.ukm.my/
language English
description The COVID-19 pandemic caused global disruption for education delivery. To prevent adverse effects on student education, authorities instructed education institutions to implement virtual learning. For a developing country like Indonesia, inadequate knowledge and skills in utilizing e-learning applications, unstable networks, and a lack of virtual learning facilities were the biggest concerns in conducting virtual learning. This led school reopening to be a topic hotly discussed on public platforms when the plan was first introduced by the Indonesian government at the end of 2021. Uncertainty surrounding the implementation of school reopening, concerns about the risk of being infected by COVID-19, and concerns about the effects of learning loss on students increased the opinion polarization among the Indonesian public at the time. This study examines public opinion on school reopening during the pandemic and identifies Indonesian public sentiment and emotions toward the issue. A supervised machine learning approach was utilized to mine X (formerly known as Twitter) data that reflected the public opinion toward implementing face-to-face learning during the COVID-19 pandemic in Indonesia. Sentiment analysis on X for six months (September 2021–January 2022) revealed that the negative opinions (n=23,830) were prominent, far more than the positive (n=14,507) and neutral (n=5,413) opinions. Emotion analysis revealed that most of the public felt joy about school reopening. This study highlights some learnings from the pandemic for future crisis preparedness. Through sentiment analysis, mixed reactions toward school reopening were observed. This provides an understanding of public emotions that governments should listen to and act on to build trust.
format Article
author Andi Muhammad Tri SaktI,
Emma Mohamad,
Andi Eliyah Humairah,
Arina Anis Azlan,
spellingShingle Andi Muhammad Tri SaktI,
Emma Mohamad,
Andi Eliyah Humairah,
Arina Anis Azlan,
Indonesian public response to school reopening during pandemic: capturing sentiment and emotion using X data
author_facet Andi Muhammad Tri SaktI,
Emma Mohamad,
Andi Eliyah Humairah,
Arina Anis Azlan,
author_sort Andi Muhammad Tri SaktI,
title Indonesian public response to school reopening during pandemic: capturing sentiment and emotion using X data
title_short Indonesian public response to school reopening during pandemic: capturing sentiment and emotion using X data
title_full Indonesian public response to school reopening during pandemic: capturing sentiment and emotion using X data
title_fullStr Indonesian public response to school reopening during pandemic: capturing sentiment and emotion using X data
title_full_unstemmed Indonesian public response to school reopening during pandemic: capturing sentiment and emotion using X data
title_sort indonesian public response to school reopening during pandemic: capturing sentiment and emotion using x data
publisher Penerbit Universiti Kebangsaan Malaysia
publishDate 2024
url http://journalarticle.ukm.my/23945/1/komunikasi_7.pdf
http://journalarticle.ukm.my/23945/
https://ejournal.ukm.my/mjc/issue/view/1710
_version_ 1809139037333618688
score 13.211869

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