Service quality and internal customer satisfaction amidst the pandemic
The onset of the COVID-19 pandemic has brought about substantial changes in service quality within Higher Education Institutions, particularly impacting Human Resource Management (HRM). Consequently, there is an urgent need to enact measures that enhance service quality, given the pivotal role o...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Penerbit Universiti Kebangsaan Malaysia
2024
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| Online Access: | http://journalarticle.ukm.my/23706/1/Akademika_94_1_5.pdf http://journalarticle.ukm.my/23706/ https://ejournal.ukm.my/akademika/issue/view/1701 |
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