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Effects of workplace incivility, negative affectivity and hurt feelings on coworker helping

Helping behavior among coworkers is important in ensuring organizational functioning. Some researchers propose that the presence of negative work behavior, such as workplace incivility, may reduce helping behavior among coworkers. Research testing the effects of workplace incivility on coworker help...

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Main Authors: Ida Rosnita Ismail,, June M. L. Poon,, Rasidah Arshad,
Format: Article
Language:English
Published: Penerbit Universiti Kebangsaan Malaysia 2018
Online Access:http://journalarticle.ukm.my/20166/1/26173-88571-1-PB.pdf
http://journalarticle.ukm.my/20166/
https://ejournal.ukm.my/pengurusan/issue/view/1093
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spelling my-ukm.journal.201662022-10-21T03:18:30Z http://journalarticle.ukm.my/20166/ Effects of workplace incivility, negative affectivity and hurt feelings on coworker helping Ida Rosnita Ismail, June M. L. Poon, Rasidah Arshad, Helping behavior among coworkers is important in ensuring organizational functioning. Some researchers propose that the presence of negative work behavior, such as workplace incivility, may reduce helping behavior among coworkers. Research testing the effects of workplace incivility on coworker helping is, however, limited. Therefore, this study sought to address this research gap. Underpinned by affective events theory, the theory of reasoned action, and the norm of reciprocity, this study examined the relationship between workplace incivility and coworker helping using a mediation-moderation framework with hurt feelings as a mediating variable and negative affectivity as a moderating variable. The study sample comprised 463 employees of a public sector organization in Malaysia. The study hypotheses were tested using PLS structural equation modeling. The results of the study showed that (a) workplace incivility was negatively related to coworker helping, and this relationship was mediated partially by hurt feelings, (b) workplace incivility and negative affectivity were both positively related to hurt feelings, (c) hurt feelings was negatively related to coworker helping, and (d) negative affectivity did not moderate the relationship between workplace incivility and hurt feelings. Theoretically, this study contributes to the literature by providing some support for (a) the presence of tit-for-tat exchanges in cases of workplace incivility, (b) the importance of examining discrete emotions in organizational research, and (c) the importance of affective events theory for explaining the link between a work event and a behavioral intention. This study also informs employers and human resource practitioners that workplace incivility is a real and costly problem; thus, appropriate managerial interventions are needed to address this issue. Penerbit Universiti Kebangsaan Malaysia 2018 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/20166/1/26173-88571-1-PB.pdf Ida Rosnita Ismail, and June M. L. Poon, and Rasidah Arshad, (2018) Effects of workplace incivility, negative affectivity and hurt feelings on coworker helping. Jurnal Pengurusan, 52 . pp. 33-45. ISSN 0127-2713 https://ejournal.ukm.my/pengurusan/issue/view/1093
institution Universiti Kebangsaan Malaysia
building Tun Sri Lanang Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Kebangsaan Malaysia
content_source UKM Journal Article Repository
url_provider http://journalarticle.ukm.my/
language English
description Helping behavior among coworkers is important in ensuring organizational functioning. Some researchers propose that the presence of negative work behavior, such as workplace incivility, may reduce helping behavior among coworkers. Research testing the effects of workplace incivility on coworker helping is, however, limited. Therefore, this study sought to address this research gap. Underpinned by affective events theory, the theory of reasoned action, and the norm of reciprocity, this study examined the relationship between workplace incivility and coworker helping using a mediation-moderation framework with hurt feelings as a mediating variable and negative affectivity as a moderating variable. The study sample comprised 463 employees of a public sector organization in Malaysia. The study hypotheses were tested using PLS structural equation modeling. The results of the study showed that (a) workplace incivility was negatively related to coworker helping, and this relationship was mediated partially by hurt feelings, (b) workplace incivility and negative affectivity were both positively related to hurt feelings, (c) hurt feelings was negatively related to coworker helping, and (d) negative affectivity did not moderate the relationship between workplace incivility and hurt feelings. Theoretically, this study contributes to the literature by providing some support for (a) the presence of tit-for-tat exchanges in cases of workplace incivility, (b) the importance of examining discrete emotions in organizational research, and (c) the importance of affective events theory for explaining the link between a work event and a behavioral intention. This study also informs employers and human resource practitioners that workplace incivility is a real and costly problem; thus, appropriate managerial interventions are needed to address this issue.
format Article
author Ida Rosnita Ismail,
June M. L. Poon,
Rasidah Arshad,
spellingShingle Ida Rosnita Ismail,
June M. L. Poon,
Rasidah Arshad,
Effects of workplace incivility, negative affectivity and hurt feelings on coworker helping
author_facet Ida Rosnita Ismail,
June M. L. Poon,
Rasidah Arshad,
author_sort Ida Rosnita Ismail,
title Effects of workplace incivility, negative affectivity and hurt feelings on coworker helping
title_short Effects of workplace incivility, negative affectivity and hurt feelings on coworker helping
title_full Effects of workplace incivility, negative affectivity and hurt feelings on coworker helping
title_fullStr Effects of workplace incivility, negative affectivity and hurt feelings on coworker helping
title_full_unstemmed Effects of workplace incivility, negative affectivity and hurt feelings on coworker helping
title_sort effects of workplace incivility, negative affectivity and hurt feelings on coworker helping
publisher Penerbit Universiti Kebangsaan Malaysia
publishDate 2018
url http://journalarticle.ukm.my/20166/1/26173-88571-1-PB.pdf
http://journalarticle.ukm.my/20166/
https://ejournal.ukm.my/pengurusan/issue/view/1093
_version_ 1748181775853551616
score 13.211869

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