Selection of quality improvement initiatives: an initial conceptual model
There are numerous quality improvement initiatives that can be used by organisations to improve quality, productivity and sustainability towards achieving excellence, such as Six Sigma, Lean, Business Process Reengineering, ISO9000, and Benchmarking. Nevertheless, in reality, no single initiative...
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| Main Authors: | , , , |
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| Format: | Article |
| Published: |
Penerbit ukm
2009
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| Online Access: | http://journalarticle.ukm.my/1929/ http://www.ukm.my/~ppsmfst/jqma/index.html |
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| Summary: | There are numerous quality improvement initiatives that can be used by organisations to
improve quality, productivity and sustainability towards achieving excellence, such as Six
Sigma, Lean, Business Process Reengineering, ISO9000, and Benchmarking. Nevertheless, in
reality, no single initiative can solve all problems effectively in the organisation. The right
initiatives to be used may vary depending on several contextual factors, for instance, the
current maturity level of the organisation, areas in which the initiatives are implemented,
organisation type and size, and the capabilities of the workforce. Moreover, there is a lack of
clear understanding by people regarding when, where and how to implement initiatives. Due
to this situation, many organisations face difficulties in selecting suitable improvement
initiatives according to the context. This paper discusses issues of selecting initiatives and
proposes an initial conceptual model to select suitable quality improvement initiatives on the
journey towards achieving organisational / business excellence (BE). The proposed initial
conceptual model focuses on the critical factors that should be considered in selecting suitable
quality improvement initiatives as well as some examples of the main initiatives to implement
to improve performance according to the level of BE maturity and areas of implementation |
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