A review of benchmarking as a tool for continuous improvement
This paper presents a general review of benchmarking studies in the overall context. It begins with a description of the concepts relating to benchmarking, the history, the stages of development and definitions. It further discusses the concept of benchmarking relating to methodology, classificat...
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| Main Authors: | , , |
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| Format: | Article |
| Published: |
Penerbit ukm
2005
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| Online Access: | http://journalarticle.ukm.my/1806/ http://www.ukm.my/~ppsmfst/jqma/index.html |
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| Summary: | This paper presents a general review of benchmarking studies in the overall context. It begins
with a description of the concepts relating to benchmarking, the history, the stages of
development and definitions. It further discusses the concept of benchmarking relating to
methodology, classifications and purposes, issues and problems, benefits, in implementing
benchmarking. In addition, it briefly discusses benchmarking relationship with other
improvement and change management programs. The paper culminates with a summary on
the benchmarking tool |
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