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What drives employee performance? Revisiting the human performance system model

The performance of firms is a result of the work performance of its individual employees making up its valuable workforce. While there exist several research models offering their perspectives of work performance factors, the human performance system model offers a relatively more detailed and c...

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Main Authors: Intan Soraya Rosdi,, Mazni Alias,, Norhazlin Ismail,
Format: Article
Language:English
Published: Penerbit Universiti Kebangsaan Malaysia 2020
Online Access:http://journalarticle.ukm.my/16776/1/34071-139376-1-PB.pdf
http://journalarticle.ukm.my/16776/
https://ejournal.ukm.my/pengurusan/issue/view/1328
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spelling my-ukm.journal.167762021-06-14T04:01:16Z http://journalarticle.ukm.my/16776/ What drives employee performance? Revisiting the human performance system model Intan Soraya Rosdi, Mazni Alias, Norhazlin Ismail, The performance of firms is a result of the work performance of its individual employees making up its valuable workforce. While there exist several research models offering their perspectives of work performance factors, the human performance system model offers a relatively more detailed and comprehensive range of determinants of individual work performance. However, empirical evidence for the model seems absent from literature and qualitative evidence seems scant and only limited to a few case studies. The minimal evidence suggests that this area is still in need of exploration. Hence, this paper explores the constructs in the human performance system model from qualitative data through focus group discussion sessions on factors determining individual work performance. The model’s six work performance factors are performance specification, task support, consequences, feedback, skills/knowledge, and individual capacity. Data comes from 280 research participants engaged through 33 focus group discussion sessions. The results are consistent with the work performance factors proposed by the human performance system model. Besides lending support to the human performance system model, another important contribution of the study is the identification of research variables, which can be used for the development of a survey questionnaire for future empirical testing of the model. Penerbit Universiti Kebangsaan Malaysia 2020 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/16776/1/34071-139376-1-PB.pdf Intan Soraya Rosdi, and Mazni Alias, and Norhazlin Ismail, (2020) What drives employee performance? Revisiting the human performance system model. Jurnal Pengurusan, 59 . pp. 1-12. ISSN 0127-2713 https://ejournal.ukm.my/pengurusan/issue/view/1328
institution Universiti Kebangsaan Malaysia
building Tun Sri Lanang Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Kebangsaan Malaysia
content_source UKM Journal Article Repository
url_provider http://journalarticle.ukm.my/
language English
description The performance of firms is a result of the work performance of its individual employees making up its valuable workforce. While there exist several research models offering their perspectives of work performance factors, the human performance system model offers a relatively more detailed and comprehensive range of determinants of individual work performance. However, empirical evidence for the model seems absent from literature and qualitative evidence seems scant and only limited to a few case studies. The minimal evidence suggests that this area is still in need of exploration. Hence, this paper explores the constructs in the human performance system model from qualitative data through focus group discussion sessions on factors determining individual work performance. The model’s six work performance factors are performance specification, task support, consequences, feedback, skills/knowledge, and individual capacity. Data comes from 280 research participants engaged through 33 focus group discussion sessions. The results are consistent with the work performance factors proposed by the human performance system model. Besides lending support to the human performance system model, another important contribution of the study is the identification of research variables, which can be used for the development of a survey questionnaire for future empirical testing of the model.
format Article
author Intan Soraya Rosdi,
Mazni Alias,
Norhazlin Ismail,
spellingShingle Intan Soraya Rosdi,
Mazni Alias,
Norhazlin Ismail,
What drives employee performance? Revisiting the human performance system model
author_facet Intan Soraya Rosdi,
Mazni Alias,
Norhazlin Ismail,
author_sort Intan Soraya Rosdi,
title What drives employee performance? Revisiting the human performance system model
title_short What drives employee performance? Revisiting the human performance system model
title_full What drives employee performance? Revisiting the human performance system model
title_fullStr What drives employee performance? Revisiting the human performance system model
title_full_unstemmed What drives employee performance? Revisiting the human performance system model
title_sort what drives employee performance? revisiting the human performance system model
publisher Penerbit Universiti Kebangsaan Malaysia
publishDate 2020
url http://journalarticle.ukm.my/16776/1/34071-139376-1-PB.pdf
http://journalarticle.ukm.my/16776/
https://ejournal.ukm.my/pengurusan/issue/view/1328
_version_ 1703961588137984000
score 13.211869

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