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Comparative assessment of user-satisfaction with on-campus residential accommodation at Takoradi Technical University, Ghana

The satisfaction levels of residents in two types of on-campus accommodation at Takoradi Technical University were measured and compared in this study. Attributes used to assess the levels of satisfaction were grouped under physical features, social amenities and management factors. Using a cross...

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Main Authors: Osei - Poku, Gloria, Braimah, Anita, Clegg, Rebecca
Format: Article
Language:English
Published: Penerbit Universiti Kebangsaan Malaysia 2020
Online Access:http://journalarticle.ukm.my/15758/1/330-1528-1-PB.pdf
http://journalarticle.ukm.my/15758/
http://spaj.ukm.my/jsb/index.php/jbp/issue/view/49
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spelling my-ukm.journal.157582020-11-20T15:50:27Z http://journalarticle.ukm.my/15758/ Comparative assessment of user-satisfaction with on-campus residential accommodation at Takoradi Technical University, Ghana Osei - Poku, Gloria Braimah, Anita Clegg, Rebecca The satisfaction levels of residents in two types of on-campus accommodation at Takoradi Technical University were measured and compared in this study. Attributes used to assess the levels of satisfaction were grouped under physical features, social amenities and management factors. Using a cross-sectional research design, the study utilised a structured questionnaire to obtain the views of residents in one purpose-built hostel and three halls of residence that were converted from dormitory blocks. Cluster sampling was employed to group the population according to their respective halls while a total sample of 650 students were selected by the simple random sampling method out of 1,020 residents in the 2017/ 2018 academic year. Data analysis was done with SPSS v 21 and presented as frequency tabulation, mean score rankings and Relative Satisfaction Index (RSI). The results revealed a disparity in the satisfaction levels with residents in the purpose-built hall showing a higher value (54.8 %) than their counterparts in the converted halls (44.6 %). Although the overall scores for both halls indicate a neutral stance, the individual RSI values evince that students in the purpose-built hall are more satisfied with their accommodation. Some recommendations for the improvement of residential satisfaction in the existing halls of residence include the provision of internet access (Wi-Fi) and improved water supply. The study further suggested that new halls should be built; incorporating barrier-free systems to make them accessible for all manner of persons. Penerbit Universiti Kebangsaan Malaysia 2020 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/15758/1/330-1528-1-PB.pdf Osei - Poku, Gloria and Braimah, Anita and Clegg, Rebecca (2020) Comparative assessment of user-satisfaction with on-campus residential accommodation at Takoradi Technical University, Ghana. Journal of Building Performance, 11 (1). pp. 1-12. ISSN 2180-2106 http://spaj.ukm.my/jsb/index.php/jbp/issue/view/49
institution Universiti Kebangsaan Malaysia
building Tun Sri Lanang Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Kebangsaan Malaysia
content_source UKM Journal Article Repository
url_provider http://journalarticle.ukm.my/
language English
description The satisfaction levels of residents in two types of on-campus accommodation at Takoradi Technical University were measured and compared in this study. Attributes used to assess the levels of satisfaction were grouped under physical features, social amenities and management factors. Using a cross-sectional research design, the study utilised a structured questionnaire to obtain the views of residents in one purpose-built hostel and three halls of residence that were converted from dormitory blocks. Cluster sampling was employed to group the population according to their respective halls while a total sample of 650 students were selected by the simple random sampling method out of 1,020 residents in the 2017/ 2018 academic year. Data analysis was done with SPSS v 21 and presented as frequency tabulation, mean score rankings and Relative Satisfaction Index (RSI). The results revealed a disparity in the satisfaction levels with residents in the purpose-built hall showing a higher value (54.8 %) than their counterparts in the converted halls (44.6 %). Although the overall scores for both halls indicate a neutral stance, the individual RSI values evince that students in the purpose-built hall are more satisfied with their accommodation. Some recommendations for the improvement of residential satisfaction in the existing halls of residence include the provision of internet access (Wi-Fi) and improved water supply. The study further suggested that new halls should be built; incorporating barrier-free systems to make them accessible for all manner of persons.
format Article
author Osei - Poku, Gloria
Braimah, Anita
Clegg, Rebecca
spellingShingle Osei - Poku, Gloria
Braimah, Anita
Clegg, Rebecca
Comparative assessment of user-satisfaction with on-campus residential accommodation at Takoradi Technical University, Ghana
author_facet Osei - Poku, Gloria
Braimah, Anita
Clegg, Rebecca
author_sort Osei - Poku, Gloria
title Comparative assessment of user-satisfaction with on-campus residential accommodation at Takoradi Technical University, Ghana
title_short Comparative assessment of user-satisfaction with on-campus residential accommodation at Takoradi Technical University, Ghana
title_full Comparative assessment of user-satisfaction with on-campus residential accommodation at Takoradi Technical University, Ghana
title_fullStr Comparative assessment of user-satisfaction with on-campus residential accommodation at Takoradi Technical University, Ghana
title_full_unstemmed Comparative assessment of user-satisfaction with on-campus residential accommodation at Takoradi Technical University, Ghana
title_sort comparative assessment of user-satisfaction with on-campus residential accommodation at takoradi technical university, ghana
publisher Penerbit Universiti Kebangsaan Malaysia
publishDate 2020
url http://journalarticle.ukm.my/15758/1/330-1528-1-PB.pdf
http://journalarticle.ukm.my/15758/
http://spaj.ukm.my/jsb/index.php/jbp/issue/view/49
_version_ 1684654297661308928
score 13.211869

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