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Benchmarking critical success factors perceptions and practices in Malaysian automotives manufacturing companies

This article is based on a survey conducted on the top management’s perceptions and practices of critical success factors (CSFs) with respect to benchmarking implementation in Malaysian automotive components manufacturing companies. The main objective of this paper is to provide empirical evidence o...

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Main Authors: Baba Md Deros,, Sha'ri Mohd Yusof,, Azhari Md Salleh,
Format: Article
Language:English
Published: 2007
Online Access:http://journalarticle.ukm.my/1458/1/2007-Article_1_K-19.pdf
http://journalarticle.ukm.my/1458/
http://www.ukm.my/jkukm/index.php/jkukm
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spelling my-ukm.journal.14582016-12-14T06:29:31Z http://journalarticle.ukm.my/1458/ Benchmarking critical success factors perceptions and practices in Malaysian automotives manufacturing companies Baba Md Deros, Sha'ri Mohd Yusof, Azhari Md Salleh, This article is based on a survey conducted on the top management’s perceptions and practices of critical success factors (CSFs) with respect to benchmarking implementation in Malaysian automotive components manufacturing companies. The main objective of this paper is to provide empirical evidence on top management’s practices of CSFs for implementing benchmarking among eight different companies categories, comprising of all respondents; quality certified; non-quality certified; Small and Medium Enterprise (SME); large; 100% locally owned; 100% foreign owned; and joint venture companies. To achieve this objective, the authors developed a questionnaire comprising of nine major CSFs and 49 elements, checked for reliability and validity by experts and practitioners. The analyses from 68 respondent companies showed the CSFs for benchmarking implementation were practiced at low to moderate level. On overall, there is a significant difference between the CSFs perceived level of importance and extent of practice by the respondent companies. Pair samples t-test results showed there is a significant difference between the level of importance and practices in all CSFs in quality certified, large, SME, 100% local and joint venture companies. The survey results also showed no significant difference in terms of level of importance and practice of all the CSFs in 100% foreign companies. In non-quality certified companies there is no significant difference in terms of level of importance and practice except for four CSFs. Finally, the paper concludes with some suggestions on the steps on how to improve the CSFs adoption rate and thus enhanced business competitiveness and excellence in Malaysian automotive manufacturing companies 2007 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/1458/1/2007-Article_1_K-19.pdf Baba Md Deros, and Sha'ri Mohd Yusof, and Azhari Md Salleh, (2007) Benchmarking critical success factors perceptions and practices in Malaysian automotives manufacturing companies. Jurnal Kejuruteraan, 19 . pp. 1-16. http://www.ukm.my/jkukm/index.php/jkukm
institution Universiti Kebangsaan Malaysia
building Perpustakaan Tun Sri Lanang Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Kebangsaan Malaysia
content_source UKM Journal Article Repository
url_provider http://journalarticle.ukm.my/
language English
description This article is based on a survey conducted on the top management’s perceptions and practices of critical success factors (CSFs) with respect to benchmarking implementation in Malaysian automotive components manufacturing companies. The main objective of this paper is to provide empirical evidence on top management’s practices of CSFs for implementing benchmarking among eight different companies categories, comprising of all respondents; quality certified; non-quality certified; Small and Medium Enterprise (SME); large; 100% locally owned; 100% foreign owned; and joint venture companies. To achieve this objective, the authors developed a questionnaire comprising of nine major CSFs and 49 elements, checked for reliability and validity by experts and practitioners. The analyses from 68 respondent companies showed the CSFs for benchmarking implementation were practiced at low to moderate level. On overall, there is a significant difference between the CSFs perceived level of importance and extent of practice by the respondent companies. Pair samples t-test results showed there is a significant difference between the level of importance and practices in all CSFs in quality certified, large, SME, 100% local and joint venture companies. The survey results also showed no significant difference in terms of level of importance and practice of all the CSFs in 100% foreign companies. In non-quality certified companies there is no significant difference in terms of level of importance and practice except for four CSFs. Finally, the paper concludes with some suggestions on the steps on how to improve the CSFs adoption rate and thus enhanced business competitiveness and excellence in Malaysian automotive manufacturing companies
format Article
author Baba Md Deros,
Sha'ri Mohd Yusof,
Azhari Md Salleh,
spellingShingle Baba Md Deros,
Sha'ri Mohd Yusof,
Azhari Md Salleh,
Benchmarking critical success factors perceptions and practices in Malaysian automotives manufacturing companies
author_facet Baba Md Deros,
Sha'ri Mohd Yusof,
Azhari Md Salleh,
author_sort Baba Md Deros,
title Benchmarking critical success factors perceptions and practices in Malaysian automotives manufacturing companies
title_short Benchmarking critical success factors perceptions and practices in Malaysian automotives manufacturing companies
title_full Benchmarking critical success factors perceptions and practices in Malaysian automotives manufacturing companies
title_fullStr Benchmarking critical success factors perceptions and practices in Malaysian automotives manufacturing companies
title_full_unstemmed Benchmarking critical success factors perceptions and practices in Malaysian automotives manufacturing companies
title_sort benchmarking critical success factors perceptions and practices in malaysian automotives manufacturing companies
publishDate 2007
url http://journalarticle.ukm.my/1458/1/2007-Article_1_K-19.pdf
http://journalarticle.ukm.my/1458/
http://www.ukm.my/jkukm/index.php/jkukm
_version_ 1643735032125194240
score 13.211869

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