Cover Image

End user characteristics in promoting maintenance culture within shared facilities

Stratified residential building is related to shared community area where the facilities are being shared among neighborhood. Thus, it requires responsible and considerate attitude to buildings, public facilities and environment. Various problems have continued to arise in the management of stratifi...

Full description

Saved in:
Bibliographic Details
Main Authors: Nor Zaimah Che-Ghani,, Nik Elyna Myeda,, Azlan Shah Ali,
Format: Article
Language:English
Published: Penerbit Universiti Kebangsaan Malaysia 2018
Online Access:http://journalarticle.ukm.my/13659/1/45-49-PB.docx
http://journalarticle.ukm.my/13659/
http://spaj.ukm.my/jsb/index.php/jbp/issue/view/45
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-ukm.journal.13659
record_format eprints
spelling my-ukm.journal.136592019-11-21T21:29:39Z http://journalarticle.ukm.my/13659/ End user characteristics in promoting maintenance culture within shared facilities Nor Zaimah Che-Ghani, Nik Elyna Myeda, Azlan Shah Ali, Stratified residential building is related to shared community area where the facilities are being shared among neighborhood. Thus, it requires responsible and considerate attitude to buildings, public facilities and environment. Various problems have continued to arise in the management of stratified residential buildings due to lack of standard guidelines and professionalism which lead to low quality of service performance. One of the contributing factors in performance of maintenance services is the uncontrollable of end user characteristics. So, this paper aims to investigate the relationship of the end user characteristics and their satisfaction towards maintenance performance. To achieve the objectives of the study, a set of questionnaire surveys were distributed to the residents (end users) of stratified residential building in Klang Valley. The constructs for end user characteristics are prevention of vandalism, regulation and compliance, use and accessibility to the property, reporting and response problems and demand and expectation of end user. Whereas, the constructs for user satisfaction namely waiting time response for maintenance staff, waiting period to request repairs, worth of maintenance fee, frequency of failure, staff professionalism and overall satisfaction. Results of this study concluded that the relationship between end user characteristics and satisfaction towards maintenance performance are significant. This paper proposes that to enhance the performance of service maintenance in shared area like stratified residential building, adopting and practicing maintenance culture within end users are a stepping stone to produce effective operation and maintenance management in future. Penerbit Universiti Kebangsaan Malaysia 2018 Article PeerReviewed application/msword en http://journalarticle.ukm.my/13659/1/45-49-PB.docx Nor Zaimah Che-Ghani, and Nik Elyna Myeda, and Azlan Shah Ali, (2018) End user characteristics in promoting maintenance culture within shared facilities. Journal of Building Performance, 9 (2). pp. 1-6. ISSN 2180-2106 http://spaj.ukm.my/jsb/index.php/jbp/issue/view/45
institution Universiti Kebangsaan Malaysia
building Tun Sri Lanang Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Kebangsaan Malaysia
content_source UKM Journal Article Repository
url_provider http://journalarticle.ukm.my/
language English
description Stratified residential building is related to shared community area where the facilities are being shared among neighborhood. Thus, it requires responsible and considerate attitude to buildings, public facilities and environment. Various problems have continued to arise in the management of stratified residential buildings due to lack of standard guidelines and professionalism which lead to low quality of service performance. One of the contributing factors in performance of maintenance services is the uncontrollable of end user characteristics. So, this paper aims to investigate the relationship of the end user characteristics and their satisfaction towards maintenance performance. To achieve the objectives of the study, a set of questionnaire surveys were distributed to the residents (end users) of stratified residential building in Klang Valley. The constructs for end user characteristics are prevention of vandalism, regulation and compliance, use and accessibility to the property, reporting and response problems and demand and expectation of end user. Whereas, the constructs for user satisfaction namely waiting time response for maintenance staff, waiting period to request repairs, worth of maintenance fee, frequency of failure, staff professionalism and overall satisfaction. Results of this study concluded that the relationship between end user characteristics and satisfaction towards maintenance performance are significant. This paper proposes that to enhance the performance of service maintenance in shared area like stratified residential building, adopting and practicing maintenance culture within end users are a stepping stone to produce effective operation and maintenance management in future.
format Article
author Nor Zaimah Che-Ghani,
Nik Elyna Myeda,
Azlan Shah Ali,
spellingShingle Nor Zaimah Che-Ghani,
Nik Elyna Myeda,
Azlan Shah Ali,
End user characteristics in promoting maintenance culture within shared facilities
author_facet Nor Zaimah Che-Ghani,
Nik Elyna Myeda,
Azlan Shah Ali,
author_sort Nor Zaimah Che-Ghani,
title End user characteristics in promoting maintenance culture within shared facilities
title_short End user characteristics in promoting maintenance culture within shared facilities
title_full End user characteristics in promoting maintenance culture within shared facilities
title_fullStr End user characteristics in promoting maintenance culture within shared facilities
title_full_unstemmed End user characteristics in promoting maintenance culture within shared facilities
title_sort end user characteristics in promoting maintenance culture within shared facilities
publisher Penerbit Universiti Kebangsaan Malaysia
publishDate 2018
url http://journalarticle.ukm.my/13659/1/45-49-PB.docx
http://journalarticle.ukm.my/13659/
http://spaj.ukm.my/jsb/index.php/jbp/issue/view/45
_version_ 1651868045752139776
score 13.211869

Similar Items