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Factors influencing students’ usage satisfaction toward university web portal: a pls-sem analysis

The aim of this study is to empirically examine the factors affecting users’ satisfaction with university portals in Malaysia. This study tested seven hypotheses on factors affecting users’ satisfaction of university portal with empirical data from a sample of 318 students from Universiti Kebangsa...

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Main Authors: Syed Shah Alam,, Md Daud Ismail,, Mohd Helmi Ali,, Zaher Zain,
Format: Article
Language:English
Published: Pusat Pembangunan Mahasiswa dan Perhubungan Alumni, Universiti Kebangsaan Malaysia 2017
Online Access:http://journalarticle.ukm.my/12347/1/Artikel-9_Syed-Shah-Alam_FEP_FINAL.pdf
http://journalarticle.ukm.my/12347/
http://www.ukm.my/personalia/publication-category/jilid-20-bil-2/
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spelling my-ukm.journal.123472018-11-19T22:44:30Z http://journalarticle.ukm.my/12347/ Factors influencing students’ usage satisfaction toward university web portal: a pls-sem analysis Syed Shah Alam, Md Daud Ismail, Mohd Helmi Ali, Zaher Zain, The aim of this study is to empirically examine the factors affecting users’ satisfaction with university portals in Malaysia. This study tested seven hypotheses on factors affecting users’ satisfaction of university portal with empirical data from a sample of 318 students from Universiti Kebangsaan Malaysia. Data were collected through personal-administered questionnaire. Partial Least Square (PLS) analysis results revealed that system quality, information quality, service quality, user ability, and educational services were significantly influence users satisfaction. Information quality was found as the dominating factor in this research. Pusat Pembangunan Mahasiswa dan Perhubungan Alumni, Universiti Kebangsaan Malaysia 2017 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/12347/1/Artikel-9_Syed-Shah-Alam_FEP_FINAL.pdf Syed Shah Alam, and Md Daud Ismail, and Mohd Helmi Ali, and Zaher Zain, (2017) Factors influencing students’ usage satisfaction toward university web portal: a pls-sem analysis. Jurnal Personalia Pelajar, 20 (2). pp. 11-12. ISSN 0128-2735 http://www.ukm.my/personalia/publication-category/jilid-20-bil-2/
institution Universiti Kebangsaan Malaysia
building Perpustakaan Tun Sri Lanang Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Kebangsaan Malaysia
content_source UKM Journal Article Repository
url_provider http://journalarticle.ukm.my/
language English
description The aim of this study is to empirically examine the factors affecting users’ satisfaction with university portals in Malaysia. This study tested seven hypotheses on factors affecting users’ satisfaction of university portal with empirical data from a sample of 318 students from Universiti Kebangsaan Malaysia. Data were collected through personal-administered questionnaire. Partial Least Square (PLS) analysis results revealed that system quality, information quality, service quality, user ability, and educational services were significantly influence users satisfaction. Information quality was found as the dominating factor in this research.
format Article
author Syed Shah Alam,
Md Daud Ismail,
Mohd Helmi Ali,
Zaher Zain,
spellingShingle Syed Shah Alam,
Md Daud Ismail,
Mohd Helmi Ali,
Zaher Zain,
Factors influencing students’ usage satisfaction toward university web portal: a pls-sem analysis
author_facet Syed Shah Alam,
Md Daud Ismail,
Mohd Helmi Ali,
Zaher Zain,
author_sort Syed Shah Alam,
title Factors influencing students’ usage satisfaction toward university web portal: a pls-sem analysis
title_short Factors influencing students’ usage satisfaction toward university web portal: a pls-sem analysis
title_full Factors influencing students’ usage satisfaction toward university web portal: a pls-sem analysis
title_fullStr Factors influencing students’ usage satisfaction toward university web portal: a pls-sem analysis
title_full_unstemmed Factors influencing students’ usage satisfaction toward university web portal: a pls-sem analysis
title_sort factors influencing students’ usage satisfaction toward university web portal: a pls-sem analysis
publisher Pusat Pembangunan Mahasiswa dan Perhubungan Alumni, Universiti Kebangsaan Malaysia
publishDate 2017
url http://journalarticle.ukm.my/12347/1/Artikel-9_Syed-Shah-Alam_FEP_FINAL.pdf
http://journalarticle.ukm.my/12347/
http://www.ukm.my/personalia/publication-category/jilid-20-bil-2/
_version_ 1643738762245570560
score 13.211869

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