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Exploring medicaltourist experiences at the private hospital in Malaysia: what could be improved?

In recent years medical tourism has significantly gained popularity. Malaysia along with other Asian countries has been expanding the increasingly popular industry as they strive to be promising medical tourism destinations. Thus, it is important to identify how medical tourists’ experiences can b...

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Main Authors: Golnaz Nazem,, Negin Ahmadi Saber Doust,
Format: Article
Language:English
Published: Penerbit Universiti Kebangsaan Malaysia 2017
Online Access:http://journalarticle.ukm.my/11893/1/17855-51621-1-PB.pdf
http://journalarticle.ukm.my/11893/
http://ejournal.ukm.my/gmjss/issue/view/923
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spelling my-ukm.journal.118932018-07-13T04:59:00Z http://journalarticle.ukm.my/11893/ Exploring medicaltourist experiences at the private hospital in Malaysia: what could be improved? Golnaz Nazem, Negin Ahmadi Saber Doust, In recent years medical tourism has significantly gained popularity. Malaysia along with other Asian countries has been expanding the increasingly popular industry as they strive to be promising medical tourism destinations. Thus, it is important to identify how medical tourists’ experiences can be improved. The purposes of the current study were to understand medical tourists’ experiences, identifying what went wrong and what could be enhanced during their visit. The findings show that, although there was overall satisfaction with their experience, there were a few challenges which could be addressed by the industry to improve medical tourism experiences. Improving quality, communication and interaction, and long-term medical tourism planning, may prevent future medical tourists from present challenges. The results could be of paramount importance for managers and leaders in the industry for enhancing the quality of medical tourist’s experiences. Penerbit Universiti Kebangsaan Malaysia 2017 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/11893/1/17855-51621-1-PB.pdf Golnaz Nazem, and Negin Ahmadi Saber Doust, (2017) Exploring medicaltourist experiences at the private hospital in Malaysia: what could be improved? Geografia : Malaysian Journal of Society and Space, 13 (2). pp. 26-32. ISSN 2180-2491 http://ejournal.ukm.my/gmjss/issue/view/923
institution Universiti Kebangsaan Malaysia
building Perpustakaan Tun Sri Lanang Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Kebangsaan Malaysia
content_source UKM Journal Article Repository
url_provider http://journalarticle.ukm.my/
language English
description In recent years medical tourism has significantly gained popularity. Malaysia along with other Asian countries has been expanding the increasingly popular industry as they strive to be promising medical tourism destinations. Thus, it is important to identify how medical tourists’ experiences can be improved. The purposes of the current study were to understand medical tourists’ experiences, identifying what went wrong and what could be enhanced during their visit. The findings show that, although there was overall satisfaction with their experience, there were a few challenges which could be addressed by the industry to improve medical tourism experiences. Improving quality, communication and interaction, and long-term medical tourism planning, may prevent future medical tourists from present challenges. The results could be of paramount importance for managers and leaders in the industry for enhancing the quality of medical tourist’s experiences.
format Article
author Golnaz Nazem,
Negin Ahmadi Saber Doust,
spellingShingle Golnaz Nazem,
Negin Ahmadi Saber Doust,
Exploring medicaltourist experiences at the private hospital in Malaysia: what could be improved?
author_facet Golnaz Nazem,
Negin Ahmadi Saber Doust,
author_sort Golnaz Nazem,
title Exploring medicaltourist experiences at the private hospital in Malaysia: what could be improved?
title_short Exploring medicaltourist experiences at the private hospital in Malaysia: what could be improved?
title_full Exploring medicaltourist experiences at the private hospital in Malaysia: what could be improved?
title_fullStr Exploring medicaltourist experiences at the private hospital in Malaysia: what could be improved?
title_full_unstemmed Exploring medicaltourist experiences at the private hospital in Malaysia: what could be improved?
title_sort exploring medicaltourist experiences at the private hospital in malaysia: what could be improved?
publisher Penerbit Universiti Kebangsaan Malaysia
publishDate 2017
url http://journalarticle.ukm.my/11893/1/17855-51621-1-PB.pdf
http://journalarticle.ukm.my/11893/
http://ejournal.ukm.my/gmjss/issue/view/923
_version_ 1643738633170059264
score 13.211869

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