Evaluation of organizational readiness in information systems adoption: a case study
Most ICT projects failed due to various factors including organizational issues and leaders who did not sufficiently assess organizational readiness for change. Although various perspectives and criteria have been used by researchers to measure organizational readiness, reported evidence on its me...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Penerbit Universiti Kebangsaan Malaysia
2015
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| Online Access: | http://journalarticle.ukm.my/10049/1/9192-29127-1-PB.pdf http://journalarticle.ukm.my/10049/ http://ejournals.ukm.my/apjitm/issue/view/631 |
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| Summary: | Most ICT projects failed due to various factors including organizational issues and leaders who did not sufficiently
assess organizational readiness for change. Although various perspectives and criteria have been used by
researchers to measure organizational readiness, reported evidence on its measurement in information systems (IS)
adoption is still limited and unclear, which calls for clarification and further studies. The purpose of the paper is
to discuss the evaluation of IS adoption in organizational readiness using an extended organizational readiness
framework and to identify the factors that influence organizational readiness in IS adoption. A case study was
conducted on the Human Resource Management Information System (HRMIS) based on the Framework of
Organizational Readiness at the Public Service Department (PSD) of Malaysia. This qualitative study involved
interviews, observations and document analysis. The study found that the PSD is set to implement the HRMIS but
the issues and problems identified as pertaining to the HRMIS must be addressed and dealt with immediately in
order to achieve the system objectives. A number of factors influencing organizational readiness were identified
in the adoption of the HRMIS: Attributes of the Change (vision clarity, change appropriateness and change
efficacy), Leadership Support (top management support, presence of an effective champion, and IT support),
Internal Context (organizational history of change, organizational conflicts and policies, and organizational
flexibility) and Attributes of the Change Targets (collective self-efficacy and user training). Although our case
study focused on a specific setting, the identified factors and proposed framework extension is potentially useful
for assessing other information systems in different settings; the findings could act as a guide for assessing
organizational readiness prior to the adoption of information systems. |
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