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A review paper on Last Mile Logistics operation design, challenges and opportunities in Malaysia

This is a review paper on design, challenge and opportunity of Last Mile Logistics (LMP) operations in Malaysia. As business-to-customer online retail platform (ORP) industry becomes crowded in Malaysia, logistics emerges as prerequisite towards dominance of cyberspace. However, the widely adopted d...

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Main Authors: Mun, Geet Ow Yong, Syriac, Nellikunnel Devasia
Format: Article
Language:English
Published: INTI International University 2018
Subjects:
H Social Sciences (General)
HF Commerce
Online Access:http://eprints.intimal.edu.my/1152/1/v1_2018_18.pdf
http://eprints.intimal.edu.my/1152/
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spelling my-inti-eprints.11522018-10-12T03:30:23Z http://eprints.intimal.edu.my/1152/ A review paper on Last Mile Logistics operation design, challenges and opportunities in Malaysia Mun, Geet Ow Yong Syriac, Nellikunnel Devasia H Social Sciences (General) HF Commerce This is a review paper on design, challenge and opportunity of Last Mile Logistics (LMP) operations in Malaysia. As business-to-customer online retail platform (ORP) industry becomes crowded in Malaysia, logistics emerges as prerequisite towards dominance of cyberspace. However, the widely adopted design of distribution model, namely the Hub and Spoke model, is sensitive towards demand spikes. Outsourcing has been identified as an opportunity to address such challenge. From the perspective of the ORP, outsourcing is a non-trivial alternative and if managed haphazardly it would sacrifice both customer service level as well as profitability. From the perspective of the outsourcing entities, namely the third party logistics service providers, emergence and expansion of players have been observed. INTI International University 2018 Article PeerReviewed text en http://eprints.intimal.edu.my/1152/1/v1_2018_18.pdf Mun, Geet Ow Yong and Syriac, Nellikunnel Devasia (2018) A review paper on Last Mile Logistics operation design, challenges and opportunities in Malaysia. INTI Journal, 1 (18). ISSN e2600-7920
institution INTI International University
building INTI Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider INTI International University
content_source INTI Institutional Repository
url_provider http://eprints.intimal.edu.my
language English
topic H Social Sciences (General)
HF Commerce
spellingShingle H Social Sciences (General)
HF Commerce
Mun, Geet Ow Yong
Syriac, Nellikunnel Devasia
A review paper on Last Mile Logistics operation design, challenges and opportunities in Malaysia
description This is a review paper on design, challenge and opportunity of Last Mile Logistics (LMP) operations in Malaysia. As business-to-customer online retail platform (ORP) industry becomes crowded in Malaysia, logistics emerges as prerequisite towards dominance of cyberspace. However, the widely adopted design of distribution model, namely the Hub and Spoke model, is sensitive towards demand spikes. Outsourcing has been identified as an opportunity to address such challenge. From the perspective of the ORP, outsourcing is a non-trivial alternative and if managed haphazardly it would sacrifice both customer service level as well as profitability. From the perspective of the outsourcing entities, namely the third party logistics service providers, emergence and expansion of players have been observed.
format Article
author Mun, Geet Ow Yong
Syriac, Nellikunnel Devasia
author_facet Mun, Geet Ow Yong
Syriac, Nellikunnel Devasia
author_sort Mun, Geet Ow Yong
title A review paper on Last Mile Logistics operation design, challenges and opportunities in Malaysia
title_short A review paper on Last Mile Logistics operation design, challenges and opportunities in Malaysia
title_full A review paper on Last Mile Logistics operation design, challenges and opportunities in Malaysia
title_fullStr A review paper on Last Mile Logistics operation design, challenges and opportunities in Malaysia
title_full_unstemmed A review paper on Last Mile Logistics operation design, challenges and opportunities in Malaysia
title_sort review paper on last mile logistics operation design, challenges and opportunities in malaysia
publisher INTI International University
publishDate 2018
url http://eprints.intimal.edu.my/1152/1/v1_2018_18.pdf
http://eprints.intimal.edu.my/1152/
_version_ 1644541404413689856
score 13.211869

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