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Empirical Evaluation of User Experience Using Lean Product and Process Development: A Public Institution Case Study in Indonesia

The convenience, speed, accuracy, security are the four main indicators of information quality that are concerning for people to be able access information in a public institution dashboard system. To find out whether the data displayed on the system is easily understood by the users, an empirical...

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Main Authors: A'ang, Subiyakto, Rohadatul, Aisy, Bernadus, Gunawan Sudarsono, Manorang, Sihotang, Didik, Setiyadi, Asrul, Sani
Format: Conference or Workshop Item
Language:English
Published: 2021
Online Access:http://ur.aeu.edu.my/877/1/5.0041676%20-%20index%20in%20scopus-2-7.pdf
http://ur.aeu.edu.my/877/
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spelling my-aeu-eprints.8772021-04-20T01:45:01Z http://ur.aeu.edu.my/877/ Empirical Evaluation of User Experience Using Lean Product and Process Development: A Public Institution Case Study in Indonesia A'ang, Subiyakto Rohadatul, Aisy Bernadus, Gunawan Sudarsono Manorang, Sihotang Didik, Setiyadi Asrul, Sani The convenience, speed, accuracy, security are the four main indicators of information quality that are concerning for people to be able access information in a public institution dashboard system. To find out whether the data displayed on the system is easily understood by the users, an empirical evaluation study might be indispensable to be performed. Evaluating user experience is one way to know whether a system is in accordance with user needs or not, whether related to data, interfaces, or system performance. This study assessed user experiences based on the product pyramid and its development process in the case of a public dashboard system in a public institution in Indonesia. The empirical experiment was conducted by 15 participants used a scenario that was deliberately designed and then gave answers to the single ease question (SEQ) and the system usability scale (SUS). The results show that SEQ measurement obtained almost 5.7 amount of score which indicates the application measurement results reach an easy level. The SUS results demonstrated that the system was in the acceptable category with a score around 81.3 Although the findings of the study might not contribute theoretically, it may demonstrate a practical consideration for the stakeholders, in terms of the next system development stage. 2021 Conference or Workshop Item PeerReviewed text en http://ur.aeu.edu.my/877/1/5.0041676%20-%20index%20in%20scopus-2-7.pdf A'ang, Subiyakto and Rohadatul, Aisy and Bernadus, Gunawan Sudarsono and Manorang, Sihotang and Didik, Setiyadi and Asrul, Sani (2021) Empirical Evaluation of User Experience Using Lean Product and Process Development: A Public Institution Case Study in Indonesia. In: The 2nd Science and Mathematics International Conference, 8 - 9 August 2020, Jakarta, Indonesia.
institution Asia e University
building AEU Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Asia e University
content_source AEU University Repository
url_provider http://ur.aeu.edu.my/
language English
description The convenience, speed, accuracy, security are the four main indicators of information quality that are concerning for people to be able access information in a public institution dashboard system. To find out whether the data displayed on the system is easily understood by the users, an empirical evaluation study might be indispensable to be performed. Evaluating user experience is one way to know whether a system is in accordance with user needs or not, whether related to data, interfaces, or system performance. This study assessed user experiences based on the product pyramid and its development process in the case of a public dashboard system in a public institution in Indonesia. The empirical experiment was conducted by 15 participants used a scenario that was deliberately designed and then gave answers to the single ease question (SEQ) and the system usability scale (SUS). The results show that SEQ measurement obtained almost 5.7 amount of score which indicates the application measurement results reach an easy level. The SUS results demonstrated that the system was in the acceptable category with a score around 81.3 Although the findings of the study might not contribute theoretically, it may demonstrate a practical consideration for the stakeholders, in terms of the next system development stage.
format Conference or Workshop Item
author A'ang, Subiyakto
Rohadatul, Aisy
Bernadus, Gunawan Sudarsono
Manorang, Sihotang
Didik, Setiyadi
Asrul, Sani
spellingShingle A'ang, Subiyakto
Rohadatul, Aisy
Bernadus, Gunawan Sudarsono
Manorang, Sihotang
Didik, Setiyadi
Asrul, Sani
Empirical Evaluation of User Experience Using Lean Product and Process Development: A Public Institution Case Study in Indonesia
author_facet A'ang, Subiyakto
Rohadatul, Aisy
Bernadus, Gunawan Sudarsono
Manorang, Sihotang
Didik, Setiyadi
Asrul, Sani
author_sort A'ang, Subiyakto
title Empirical Evaluation of User Experience Using Lean Product and Process Development: A Public Institution Case Study in Indonesia
title_short Empirical Evaluation of User Experience Using Lean Product and Process Development: A Public Institution Case Study in Indonesia
title_full Empirical Evaluation of User Experience Using Lean Product and Process Development: A Public Institution Case Study in Indonesia
title_fullStr Empirical Evaluation of User Experience Using Lean Product and Process Development: A Public Institution Case Study in Indonesia
title_full_unstemmed Empirical Evaluation of User Experience Using Lean Product and Process Development: A Public Institution Case Study in Indonesia
title_sort empirical evaluation of user experience using lean product and process development: a public institution case study in indonesia
publishDate 2021
url http://ur.aeu.edu.my/877/1/5.0041676%20-%20index%20in%20scopus-2-7.pdf
http://ur.aeu.edu.my/877/
_version_ 1698700982559440896
score 13.211869

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