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The Relationship between Learning Style and Training Effectiveness Using Communication Technology for General Insurance Agents.

Attaining training effectiveness will be beneficial for General Insurance Agents in performing their daily activities. The training expenditure for General Insurance Agents, which is accounted in the company’s book under the Agency Related Expenses (ARE), applies to all the practitioners in the gene...

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Main Authors: Shahrizal, Badlishah, Abdul Halim, Abd Majid, Munauwar, Mustafa, Mohmad, Yazam Sharif, Mohammed Abdullahi, Umar
Format: Journal
Language:English
Published: 2018
Subjects:
HD28 Management. Industrial Management
Online Access:http://ur.aeu.edu.my/490/1/The%20Relationship%20between%20Learning%20Style%20and%20Training%20Effectiveness%20Using.pdf
http://ur.aeu.edu.my/490/
https://arpgweb.com/journal/journal/7/special_issue
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spelling my-aeu-eprints.4902019-06-20T09:39:24Z http://ur.aeu.edu.my/490/ The Relationship between Learning Style and Training Effectiveness Using Communication Technology for General Insurance Agents. Shahrizal, Badlishah Abdul Halim, Abd Majid Munauwar, Mustafa Mohmad, Yazam Sharif Mohammed Abdullahi, Umar HD28 Management. Industrial Management Attaining training effectiveness will be beneficial for General Insurance Agents in performing their daily activities. The training expenditure for General Insurance Agents, which is accounted in the company’s book under the Agency Related Expenses (ARE), applies to all the practitioners in the general insurance agency force with effect from 1st January 2005 where the training hours and related requirements stipulated in the guidelines set by the Central Bank of Malaysia (BNM) must be complied with. The Financial Mediation Bureau (FMB), now known as Ombudsman for Financial Services (OFS), a unit under the Central Bank of Malaysia, had recorded 609 customers complaints in 2015, 660 in 2014 and 742 in 2013 for General Insurance products. This report shows that the people who introduces the insurance products to the public are not well versed with the products thus the knowledge imparted were different from what it is all about. In the insurance industry, the people who plays the role as link between insurance companies and customers are widely known as agents. This research was conducted in two training session where agents were evaluated to find the best way to improve their basic understanding of product knowledge thus connection to the higher-level knowledge is possible. Results indicate that agents are more comfortable, open-minded and less stressful while learning with their peers compares to instructors. The approach using learning style was developed and had resulted a more relax and conducive learning environment and the training effectiveness achieved served as evidence of improved agents’ performance. Keywords: Learning style; Training; Training effectiveness; Human resource management; Communication technology. 2018 Journal NonPeerReviewed text en http://ur.aeu.edu.my/490/1/The%20Relationship%20between%20Learning%20Style%20and%20Training%20Effectiveness%20Using.pdf Shahrizal, Badlishah and Abdul Halim, Abd Majid and Munauwar, Mustafa and Mohmad, Yazam Sharif and Mohammed Abdullahi, Umar (2018) The Relationship between Learning Style and Training Effectiveness Using Communication Technology for General Insurance Agents. The Journal of Social Science Research. pp. 217-222. ISSN 2413-6670 https://arpgweb.com/journal/journal/7/special_issue
institution Asia e University
building AEU Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Asia e University
content_source AEU University Repository
url_provider http://ur.aeu.edu.my/
language English
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Shahrizal, Badlishah
Abdul Halim, Abd Majid
Munauwar, Mustafa
Mohmad, Yazam Sharif
Mohammed Abdullahi, Umar
The Relationship between Learning Style and Training Effectiveness Using Communication Technology for General Insurance Agents.
description Attaining training effectiveness will be beneficial for General Insurance Agents in performing their daily activities. The training expenditure for General Insurance Agents, which is accounted in the company’s book under the Agency Related Expenses (ARE), applies to all the practitioners in the general insurance agency force with effect from 1st January 2005 where the training hours and related requirements stipulated in the guidelines set by the Central Bank of Malaysia (BNM) must be complied with. The Financial Mediation Bureau (FMB), now known as Ombudsman for Financial Services (OFS), a unit under the Central Bank of Malaysia, had recorded 609 customers complaints in 2015, 660 in 2014 and 742 in 2013 for General Insurance products. This report shows that the people who introduces the insurance products to the public are not well versed with the products thus the knowledge imparted were different from what it is all about. In the insurance industry, the people who plays the role as link between insurance companies and customers are widely known as agents. This research was conducted in two training session where agents were evaluated to find the best way to improve their basic understanding of product knowledge thus connection to the higher-level knowledge is possible. Results indicate that agents are more comfortable, open-minded and less stressful while learning with their peers compares to instructors. The approach using learning style was developed and had resulted a more relax and conducive learning environment and the training effectiveness achieved served as evidence of improved agents’ performance. Keywords: Learning style; Training; Training effectiveness; Human resource management; Communication technology.
format Journal
author Shahrizal, Badlishah
Abdul Halim, Abd Majid
Munauwar, Mustafa
Mohmad, Yazam Sharif
Mohammed Abdullahi, Umar
author_facet Shahrizal, Badlishah
Abdul Halim, Abd Majid
Munauwar, Mustafa
Mohmad, Yazam Sharif
Mohammed Abdullahi, Umar
author_sort Shahrizal, Badlishah
title The Relationship between Learning Style and Training Effectiveness Using Communication Technology for General Insurance Agents.
title_short The Relationship between Learning Style and Training Effectiveness Using Communication Technology for General Insurance Agents.
title_full The Relationship between Learning Style and Training Effectiveness Using Communication Technology for General Insurance Agents.
title_fullStr The Relationship between Learning Style and Training Effectiveness Using Communication Technology for General Insurance Agents.
title_full_unstemmed The Relationship between Learning Style and Training Effectiveness Using Communication Technology for General Insurance Agents.
title_sort relationship between learning style and training effectiveness using communication technology for general insurance agents.
publishDate 2018
url http://ur.aeu.edu.my/490/1/The%20Relationship%20between%20Learning%20Style%20and%20Training%20Effectiveness%20Using.pdf
http://ur.aeu.edu.my/490/
https://arpgweb.com/journal/journal/7/special_issue
_version_ 1644539718623297536
score 13.211869

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