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The Impact of Organization Citizenship Behavior on Quality Service in Padang Restaurant Jakarta

The purpose of this study is to explain the effect of organization Citizenship Behavior on service quality at Padang restaurants in the Jakarta area. The method used is a quantitative approach. In this research, there are 18 Padang cuisine restaurants have participated. Each restaurant is represente...

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Main Authors: Aripin, Juhary, Ali
Format: Conference or Workshop Item
Language:English
Published: 2023
Online Access:http://ur.aeu.edu.my/1199/1/The%20Impact%20of%20Organization%20Citizenship%20Behavior%20on%20Quality%20Service%20in%20Padang%20Restaurant%20Jakarta.pdf
http://ur.aeu.edu.my/1199/
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record_format eprints
spelling my-aeu-eprints.11992024-06-05T08:50:11Z http://ur.aeu.edu.my/1199/ The Impact of Organization Citizenship Behavior on Quality Service in Padang Restaurant Jakarta Aripin Juhary, Ali The purpose of this study is to explain the effect of organization Citizenship Behavior on service quality at Padang restaurants in the Jakarta area. The method used is a quantitative approach. In this research, there are 18 Padang cuisine restaurants have participated. Each restaurant is represented by 12 employees so that the population is 216 people and then calculated using the Slovin formula with an error limit of 0.05 so that the sample has 140 employees. After being distributed, it turned out that the questionnaires returned 120 questionnaires. Data analysis using smart PLS-3 software. The results of the study show that OCB which is reflected by Altruism , Awareness , Courtesy and Loyalty proven to be able to improve the quality of service. 2023 Conference or Workshop Item PeerReviewed text en http://ur.aeu.edu.my/1199/1/The%20Impact%20of%20Organization%20Citizenship%20Behavior%20on%20Quality%20Service%20in%20Padang%20Restaurant%20Jakarta.pdf Aripin and Juhary, Ali (2023) The Impact of Organization Citizenship Behavior on Quality Service in Padang Restaurant Jakarta. In: Proceedings of the International Conference on Sustainability in Technological, Environmental, Law, Management, Social and Economic Matters, ICOSTELM 2022, 4-5 November 2022, Bandar Lampung, Indonesia.
institution Asia e University
building AEU Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Asia e University
content_source AEU University Repository
url_provider http://ur.aeu.edu.my/
language English
description The purpose of this study is to explain the effect of organization Citizenship Behavior on service quality at Padang restaurants in the Jakarta area. The method used is a quantitative approach. In this research, there are 18 Padang cuisine restaurants have participated. Each restaurant is represented by 12 employees so that the population is 216 people and then calculated using the Slovin formula with an error limit of 0.05 so that the sample has 140 employees. After being distributed, it turned out that the questionnaires returned 120 questionnaires. Data analysis using smart PLS-3 software. The results of the study show that OCB which is reflected by Altruism , Awareness , Courtesy and Loyalty proven to be able to improve the quality of service.
format Conference or Workshop Item
author Aripin
Juhary, Ali
spellingShingle Aripin
Juhary, Ali
The Impact of Organization Citizenship Behavior on Quality Service in Padang Restaurant Jakarta
author_facet Aripin
Juhary, Ali
author_sort Aripin
title The Impact of Organization Citizenship Behavior on Quality Service in Padang Restaurant Jakarta
title_short The Impact of Organization Citizenship Behavior on Quality Service in Padang Restaurant Jakarta
title_full The Impact of Organization Citizenship Behavior on Quality Service in Padang Restaurant Jakarta
title_fullStr The Impact of Organization Citizenship Behavior on Quality Service in Padang Restaurant Jakarta
title_full_unstemmed The Impact of Organization Citizenship Behavior on Quality Service in Padang Restaurant Jakarta
title_sort impact of organization citizenship behavior on quality service in padang restaurant jakarta
publishDate 2023
url http://ur.aeu.edu.my/1199/1/The%20Impact%20of%20Organization%20Citizenship%20Behavior%20on%20Quality%20Service%20in%20Padang%20Restaurant%20Jakarta.pdf
http://ur.aeu.edu.my/1199/
_version_ 1802982035129630720
score 13.211869

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