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Impact of police effectiveness on public trust and public cooperation with the Somalia police service: exploring the mediating role of citizen satisfaction

Extensive research has been conducted in Western countries on the impact of police effectiveness and how it influences citizens’ perceptions and attitudes toward police institutions. However, knowledge regarding these issues in post-conflict countries, such as Somalia is still unknown and needs expl...

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Main Authors: Mohamed Abdi, Ahmed Nor, Hashi, Mohamed Bile
Format: Journal
Language:English
Published: Cogent Social Sciences 2024
Online Access:http://ur.aeu.edu.my/1133/1/Impact%20of%20police%20effectiveness%20on%20public%20trust%20and%20public%20cooperation%20with%20the%20Somalia%20police%20service%20%20exploring%20the%20mediating%20role%20of%20citizen%20satisfa_2.pdf
http://ur.aeu.edu.my/1133/
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spelling my-aeu-eprints.11332024-03-20T04:21:57Z http://ur.aeu.edu.my/1133/ Impact of police effectiveness on public trust and public cooperation with the Somalia police service: exploring the mediating role of citizen satisfaction Mohamed Abdi, Ahmed Nor Hashi, Mohamed Bile Extensive research has been conducted in Western countries on the impact of police effectiveness and how it influences citizens’ perceptions and attitudes toward police institutions. However, knowledge regarding these issues in post-conflict countries, such as Somalia is still unknown and needs exploration. Therefore, grounded on performance and social learning theories, this study aimed to examine how perceived police effectiveness promotes public trust in police and public cooperation with the police via the underlying mechanism of citizen satisfaction in Mogadishu, Somalia. A quantitative cross-sectional survey was used to collect data from 572 residents of various administrative units in Mogadishu, Somalia. The data were analyzed using partial least squares structural equation modeling (PLS-SEM) with SmartPLS 4.0.9.5 to test the measurement and structural models. The results uncovered a direct and indirect positive and significant impact of perceived police effectiveness on both public trust in the police and public cooperation with the police via the underlying mechanism of citizen satisfaction with the police. This study provides police agencies and policymakers with actionable recommendations. Furthermore, this study has theoretical and practical implications and offers insights for improving public perceptions of police institutions. Cogent Social Sciences 2024 Journal PeerReviewed text en http://ur.aeu.edu.my/1133/1/Impact%20of%20police%20effectiveness%20on%20public%20trust%20and%20public%20cooperation%20with%20the%20Somalia%20police%20service%20%20exploring%20the%20mediating%20role%20of%20citizen%20satisfa_2.pdf Mohamed Abdi, Ahmed Nor and Hashi, Mohamed Bile (2024) Impact of police effectiveness on public trust and public cooperation with the Somalia police service: exploring the mediating role of citizen satisfaction. Law, Criminology & Criminal Justice, 10 (1).
institution Asia e University
building AEU Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Asia e University
content_source AEU University Repository
url_provider http://ur.aeu.edu.my/
language English
description Extensive research has been conducted in Western countries on the impact of police effectiveness and how it influences citizens’ perceptions and attitudes toward police institutions. However, knowledge regarding these issues in post-conflict countries, such as Somalia is still unknown and needs exploration. Therefore, grounded on performance and social learning theories, this study aimed to examine how perceived police effectiveness promotes public trust in police and public cooperation with the police via the underlying mechanism of citizen satisfaction in Mogadishu, Somalia. A quantitative cross-sectional survey was used to collect data from 572 residents of various administrative units in Mogadishu, Somalia. The data were analyzed using partial least squares structural equation modeling (PLS-SEM) with SmartPLS 4.0.9.5 to test the measurement and structural models. The results uncovered a direct and indirect positive and significant impact of perceived police effectiveness on both public trust in the police and public cooperation with the police via the underlying mechanism of citizen satisfaction with the police. This study provides police agencies and policymakers with actionable recommendations. Furthermore, this study has theoretical and practical implications and offers insights for improving public perceptions of police institutions.
format Journal
author Mohamed Abdi, Ahmed Nor
Hashi, Mohamed Bile
spellingShingle Mohamed Abdi, Ahmed Nor
Hashi, Mohamed Bile
Impact of police effectiveness on public trust and public cooperation with the Somalia police service: exploring the mediating role of citizen satisfaction
author_facet Mohamed Abdi, Ahmed Nor
Hashi, Mohamed Bile
author_sort Mohamed Abdi, Ahmed Nor
title Impact of police effectiveness on public trust and public cooperation with the Somalia police service: exploring the mediating role of citizen satisfaction
title_short Impact of police effectiveness on public trust and public cooperation with the Somalia police service: exploring the mediating role of citizen satisfaction
title_full Impact of police effectiveness on public trust and public cooperation with the Somalia police service: exploring the mediating role of citizen satisfaction
title_fullStr Impact of police effectiveness on public trust and public cooperation with the Somalia police service: exploring the mediating role of citizen satisfaction
title_full_unstemmed Impact of police effectiveness on public trust and public cooperation with the Somalia police service: exploring the mediating role of citizen satisfaction
title_sort impact of police effectiveness on public trust and public cooperation with the somalia police service: exploring the mediating role of citizen satisfaction
publisher Cogent Social Sciences
publishDate 2024
url http://ur.aeu.edu.my/1133/1/Impact%20of%20police%20effectiveness%20on%20public%20trust%20and%20public%20cooperation%20with%20the%20Somalia%20police%20service%20%20exploring%20the%20mediating%20role%20of%20citizen%20satisfa_2.pdf
http://ur.aeu.edu.my/1133/
_version_ 1795018909775036416
score 13.211869

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