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System Continuance Success of the Local Electronic Government in Indonesia

The adoption and use of electronic government (e-government) services are still limited in most countries as they are largely guided by supply-side factors. However, one of the technology-enabled modernization issues is that decision-makers do not take user expectations and preferences. Referring th...

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Main Authors: Dody, Herdiana, A'ang, Subiyakto, Aedah, Abd Rahman
Format: Journal
Language:English
Published: 2022
Online Access:http://ur.aeu.edu.my/1092/1/system%20continuance%20success.pdf
http://ur.aeu.edu.my/1092/
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id my-aeu-eprints.1092
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spelling my-aeu-eprints.10922023-05-23T00:48:22Z http://ur.aeu.edu.my/1092/ System Continuance Success of the Local Electronic Government in Indonesia Dody, Herdiana A'ang, Subiyakto Aedah, Abd Rahman The adoption and use of electronic government (e-government) services are still limited in most countries as they are largely guided by supply-side factors. However, one of the technology-enabled modernization issues is that decision-makers do not take user expectations and preferences. Referring that the citizens’ needs have become the focus of attention, it makes sense to investigate the sustainability factors of the system from the perspectives of the users. This study aimed to determine the factors that influence the system continuance success of local e-government in Indonesia. We adopted, combined, and adapted the information system (IS) success model, the unified theory of acceptance and use of technology (UTAUT) model, the expectancy confirmation model (ECM) to develop the research model. Around 390 valid survey data were analyzed using the partial least square structural equation modeling (PLS-SEM) method. The findings showed that the user satisfaction, effort expectations, performance expectations, and system use factors affect system continuance success of the local e-government in Indonesia. 2022 Journal PeerReviewed text en http://ur.aeu.edu.my/1092/1/system%20continuance%20success.pdf Dody, Herdiana and A'ang, Subiyakto and Aedah, Abd Rahman (2022) System Continuance Success of the Local Electronic Government in Indonesia. ICIC Express Letters, Part B: Applications, 13 (10). pp. 1001-1008.
institution Asia e University
building AEU Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Asia e University
content_source AEU University Repository
url_provider http://ur.aeu.edu.my/
language English
description The adoption and use of electronic government (e-government) services are still limited in most countries as they are largely guided by supply-side factors. However, one of the technology-enabled modernization issues is that decision-makers do not take user expectations and preferences. Referring that the citizens’ needs have become the focus of attention, it makes sense to investigate the sustainability factors of the system from the perspectives of the users. This study aimed to determine the factors that influence the system continuance success of local e-government in Indonesia. We adopted, combined, and adapted the information system (IS) success model, the unified theory of acceptance and use of technology (UTAUT) model, the expectancy confirmation model (ECM) to develop the research model. Around 390 valid survey data were analyzed using the partial least square structural equation modeling (PLS-SEM) method. The findings showed that the user satisfaction, effort expectations, performance expectations, and system use factors affect system continuance success of the local e-government in Indonesia.
format Journal
author Dody, Herdiana
A'ang, Subiyakto
Aedah, Abd Rahman
spellingShingle Dody, Herdiana
A'ang, Subiyakto
Aedah, Abd Rahman
System Continuance Success of the Local Electronic Government in Indonesia
author_facet Dody, Herdiana
A'ang, Subiyakto
Aedah, Abd Rahman
author_sort Dody, Herdiana
title System Continuance Success of the Local Electronic Government in Indonesia
title_short System Continuance Success of the Local Electronic Government in Indonesia
title_full System Continuance Success of the Local Electronic Government in Indonesia
title_fullStr System Continuance Success of the Local Electronic Government in Indonesia
title_full_unstemmed System Continuance Success of the Local Electronic Government in Indonesia
title_sort system continuance success of the local electronic government in indonesia
publishDate 2022
url http://ur.aeu.edu.my/1092/1/system%20continuance%20success.pdf
http://ur.aeu.edu.my/1092/
_version_ 1767210299458322432
score 13.211869

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