Enhancing Service Efficiency in Utility Organizations through Quality Function Deployment

Quality Function Deployment (QFD) is a powerful approach for establishing a strong relationship between a product or service and customer needs. It focuses on capturing the voice of the customer to enhance their satisfaction. In today’s competitive landscape, organizations must meet customer needs t...

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Bibliographic Details

Main Authors:	Shahid, Maryam, Mansoor, Rafiq, Shahid, Muhammad, Masood, Syed Athar
Format:	Article
Language:	en
Published:	UUM Press 2025
Subjects:	HV Social pathology. Social and public welfare
Online Access:	https://repo.uum.edu.my/id/eprint/32501/1/IJMS%2032%2001%202025%2019-40.pdf https://repo.uum.edu.my/id/eprint/32501/ https://e-journal.uum.edu.my/index.php/ijms/
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