Success factor in the implementation of TQM in public service agencies

This study aims specifically to determine factors contributing to the success of TQM implementation in selected goverment agencies. A total of six goverment agencies nominated for the Prime Minister Quality Awards were studied. A qualitative method was employed in which data were collected through u...

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Bibliographic Details

Main Authors:	Muhamad, Mazanah, Kamis, Mazalan
Format:	Article
Language:	en
Published:	Universiti Utara Malaysia 2003
Subjects:	HD Industries. Land use. Labor
Online Access:	https://repo.uum.edu.my/id/eprint/325/1/Mazanah_Muhammad.pdf https://repo.uum.edu.my/id/eprint/325/ http://ijms.uum.edu.my
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