Service quality of social insurance industry and customer satisfaction from Malaysian perspective: customer knowledge as a moderator

Social insurance has an important role on delivering welfare-economics benefits to its customer in the course of occupational accidents. The increases of occupational accidents in Malaysia put stress on the social insurance to deliver a good services in order to improve its customer satisfaction. In...

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Bibliographic Details

Main Authors:	Rajan, Dinesh Kumar Saundra, Abdul Aziz, Fadzli Shah, Abdul Manab, Norlida
Format:	Article
Language:	en
Published:	International Academic Research Journal All rights reserved 2018
Subjects:	HD28 Management. Industrial Management
Online Access:	https://repo.uum.edu.my/id/eprint/25780/1/IARJ%204%201%202018%201-7.pdf https://repo.uum.edu.my/id/eprint/25780/ http://www.iarjournal.com/volume-41-2018-iarj-bt/
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