Measure customer satisfaction: use the Kano Model at UUM Sultanah Bahiyah Library

Customer satisfaction is defined as the number of customers, or percentage of total customers, whose reported have experience with a firm, its products, or its services with the ratings is equal or exceeds with the stated satisfaction goals.Previous literatures reviewed various models of customer sa...

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Bibliographic Details

Main Authors:	Indang, Kuingatuh, Taib, Che Azlan
Format:	Conference or Workshop Item
Language:	en
Published:	2017
Subjects:	Z719 Libraries (General)
Online Access:	https://repo.uum.edu.my/id/eprint/22700/1/STML%E2%80%93Go%20Green%20%202016%20994%201004.pdf https://repo.uum.edu.my/id/eprint/22700/ http://stmlportal.net/stmlgogreen2016/pdf/p994.pdf
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